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“Chip lover on board!”

Simpsons Fish and Chips
Ranked #55 of 446 Restaurants in Cheltenham
Certificate of Excellence
Price range: US$9 - US$16
Cuisines: Seafood, Fast food, British
More restaurant details
Restaurant details
Good for: Groups, Kids, Child-friendly, Local cuisine
Dining options: Lunch, Dinner, After-hours, Delivery, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: ALL FOOD IS COOKED BY HUMANS, if we have made a mistake, please tell us and see if we can rectify it before writing a review. Very much appreciated, Thankyou! UK WINNER of the National Fish and Chip Shop of the Year Competition 2016.
Chester
Level Contributor
82 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Chip lover on board!”
Reviewed 15 December 2013 via mobile

Fish and chips were very good we also had mushy peas and curry which again were very good. The best but though were the chicken bites. Really chunky and excellent value.

The only let down we're the staff in the back sections messing around and screaming, they made it look very unprofessional.

Visited December 2013
Helpful?
Thank Tillyteethelvisandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, Owner at Simpsons Fish and Chips, responded to this review, 17 December 2013
Thanks for the good review and we're pleased you enjoyed your food.

You can be sure the staff will be spoken to about their behaviour, as we usually pride ourselves on great service and professionalism. Thankyou for the feedback, it's given us the chance to address any issues we may have.

Hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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462 reviews from our community

Visitor rating
    261
    86
    53
    48
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Cheltenham, United Kingdom
Level Contributor
61 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Falling standards”
Reviewed 14 December 2013

Enjoyed eating fish and chips at Simpsons many times and have always been delighted - apart from our last visit. Thick batter, colourless cod and cold chips. Hope they get their act together soon and restore the quality that built their enviable reputation.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank TerryHopley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, Owner at Simpsons Fish and Chips, responded to this review, 15 December 2013
Hi Terry,

Thanks for your feedback. I have to say I'm disappointed that you have always 'been delighted' with our food and yet left it to leave a review until you had a complaint, this seems to happen often on Trip Advisor for all restaurants. It may be kinder to go direct to the restaurant in future to see if they can rectify the issue before leaving bad reviews. We are a tiny family business and care passionately for what we do.

I hope as you're a regular customer you will understand this is a one-off and obviously it is far from our intention to relax any standards whatsoever. I'd like a little more information from you if you wouldn't mind taking a few minutes to email me, just so I can have the date/time you visited and I can speak to the fryer concerned to ensure this doesn't happen again. The address is

cheltenham@simpsonsfishandchips.com

Many thanks once again and we hope you'll give us another try in the near future.

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, England, United Kingdom
Level Contributor
27 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Been twice, service could be better”
Reviewed 13 December 2013 via mobile

Been here for the second time this evening for take away, the staff are unwelcoming and unfriendly for the 2nd time, 1st time they ran out of fish, this time they'd run out of chips 5mins before closing, turning a customer down, when the cooks were eventually persuaded to cook more for another order too they were quite clearly not happy ! Need to be open later and be quicker at serving, I know your busy but you must be used to your customer volume by now !!! Best tasting fish and chips though :)

Great tad

Helpful?
Thank RoscoFaulkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, Owner at Simpsons Fish and Chips, responded to this review, 15 December 2013
Hi there,

Thanks for the feedback and for leaving us 4 stars even though you were disappointed by the service. I'm glad you enjoyed the food and thanks for returning twice in one evening!

We don't tend to run out of fish, however all our fish is cooked to order to mantain a crispy batter so it can mean a bit of a wait. As for the chips, it's a difficult one as we cook a bucket (around 15 portions) at a time so at the end of the evening we try to keep it as tight as possible to reduce waste. They can take 8-10 minutes to cook so wouldn't be ready until after closing and we'd have to throw lots in the bin. However this isn't your issue to deal with so it shouldn't be brought to your attention no matter how 'unhappy' the fryers are! You can be sure I'll be dealing with them appropriately and we shall endeavor to figure out a way to ensure everyone gets their dinner.

I see you've come from Brighton (I used to live there too for a few years!) so may not be returning any time soon, but if you do and it's late, it's always best to call first and we can have it ready just to swing by and pick up.

Hope you had a nice visit to Cheltenham and a safe journey home.

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
11 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Loved it!”
Reviewed 11 December 2013

Have been meaning to eat at this chippy for ages, finally did it today. Probably the best fish & chips I've ever had. Batter so light and crispy. My only (tiny) complaint is that the plates are not big enough! Seriously folks, both the fish and chip portions were so large that the fish had to be served on top of the fish, which made it difficult to season and eat them. But hey, who's complaining with food like this?

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, Owner at Simpsons Fish and Chips, responded to this review, 15 December 2013
Hi Keith,

Thanks for the great review, we'll certainly take your comments on board!

Hope to see you again soon.

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
53 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Nice and non-greasy!”
Reviewed 8 December 2013

Excellent service as usual, the fish was moist almost melted in the mouth, the batter was nice and crisp, and best of all the chips were non-soggy!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BentleyBoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, Owner at Simpsons Fish and Chips, responded to this review, 15 December 2013
Thanks for the lovely review, see you again soon :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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