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“Great efforts to resolve an issue”
Review of Kingsmuir Hotel

Kingsmuir Hotel
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Kingsmuir Hotel
Ranked #60 of 70 Cheltenham B&B and Inns
Norwich, United Kingdom
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great efforts to resolve an issue”
Reviewed 29 July 2013

On arrival at the Kingsmuir Hotel my fiends and I were a little unsure as the host greeted us explaining that he'd been trying to get in touch as there was an issue with our booking. We had booked two twin rooms, but he only had one twin and one double. This wasn't the greatest start, but we were open to see how this could be resolved.

The manager was very apologetic, and showed us the available rooms, and offered to set up an extra bed in the double room. One of our party was only staying one night, so we was elected to take this bed. The manager then offered to specially prepare us all a cooked breakfast the for our two night stay to make up for the error, we we gratefully accepted.

The breakfast he provided was excellent, clearly featuring good quality ingredients, and he couldn't do enough to help us, asking if there was anything else he could do to help. Although the situation with the room wasn't ideal, we were all impressed with the efforts he went to to make our stay as pleasant as possible.

The hotel is a grand Georgian villa, and although its a little faded, the rooms were clean and reasonably spacious with high ceilings and sash windows. There is a pleasant garden at the rear, a small amount of parking space at the front, and the centre of Cheltenham can be reached on foot in about 15-20 mins. The en suite bathrooms are clearly later additions, but are perfectly functional. Let's be clear - this isn't a fancy hotel, but for the money we paid we were very happy. Staying in a Premier Inn may have been more predictable, but would have lacked the personal touch, curiosity and charm of the Kingsmuir.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chrisboon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Preston, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 June 2013

we booked this hotel for 1 evening. the hotel needs completely updated, it is tired and not impressive when you get inside. was shown to our room, not impressed at all. the kettle in the room was disgusting, so we had that changed. then discovered no towels in the bathroom, had to go and find the only person that seemed to be running the hotel. the paper was coming off the ceiling, the bathroom was grubby. if we had not have paid we would have left. the next morning went down to breakfast and it was literally all help yourself.cereal, toast and yoghurt. even the tea and coffee was not fresh. the toaster wasn't working, so he had to change that. it was like something from fawlty towers. he did apologise, the owner didn't live there, what a surprise. he did apologise for the poor standards, what does that tell you. would never stay there

Room Tip: don't bother
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cottam20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Kingsmuir Hotel

Property: Kingsmuir Hotel
Address: Pittville Circus, Cheltenham GL52 2PU, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #60 of 70 B&Bs / Inns in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kingsmuir Hotel 3*
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