On arrival at the Kingsmuir Hotel my fiends and I were a little unsure as the host greeted us explaining that he'd been trying to get in touch as there was an issue with our booking. We had booked two twin rooms, but he only had one twin and one double. This wasn't the greatest start, but we were open to see how this could be resolved.
The manager was very apologetic, and showed us the available rooms, and offered to set up an extra bed in the double room. One of our party was only staying one night, so we was elected to take this bed. The manager then offered to specially prepare us all a cooked breakfast the for our two night stay to make up for the error, we we gratefully accepted.
The breakfast he provided was excellent, clearly featuring good quality ingredients, and he couldn't do enough to help us, asking if there was anything else he could do to help. Although the situation with the room wasn't ideal, we were all impressed with the efforts he went to to make our stay as pleasant as possible.
The hotel is a grand Georgian villa, and although its a little faded, the rooms were clean and reasonably spacious with high ceilings and sash windows. There is a pleasant garden at the rear, a small amount of parking space at the front, and the centre of Cheltenham can be reached on foot in about 15-20 mins. The en suite bathrooms are clearly later additions, but are perfectly functional. Let's be clear - this isn't a fancy hotel, but for the money we paid we were very happy. Staying in a Premier Inn may have been more predictable, but would have lacked the personal touch, curiosity and charm of the Kingsmuir.
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