I would advise any guest thinking of making a reservation to ensure they get the cancellation policy in writing.
My wife and I were due to stay here in December 2007 but due to illness, we were unable to attend. We were told at time of booking that there was a 24 hour cancellation policy. We cancelled our room on a Thursday for Saturday night reservation.
However, the hotel still charged my credit card £90. They then disputed the cancellation policy despite it being listed on the legal section of their website. A letter from the hotel owner (Adam Lillywhite) to my credit card company states they have 48 hour cancellation policy! Totally contradicting their website.
Luckily, my credit card company refunded the amount after I complained, however the hotel however were not prepared to do anything which left the onus on me to take them to court over the dispute.
Be very wary of who you give you credit card details to!
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- Also Known As:
- The Cheltenham Townhouse Hotel Cheltenham