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“Every room is different”

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The Cheltenham Townhouse
Ranked #8 of 70 Cheltenham B&B and Inns
Certificate of Excellence
San Diego, California
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Every room is different”
Reviewed 27 October 2009

I stayed two different times during the month, so I was able to see a couple of different rooms. It's a nice bit of a change from the chain hotels where all the rooms are generally uniform, but it does lead to a bit of unpredictability and people in different parts of the inn could have a different experience.

During the first stay, the room faced the street, but as its not on a main road noise wasn't a problem. I could, however, hear other guests in the hall. The room was a good size. The wired Ethernet port didn't work, and there were intermittent problems with the wireless network, however they did say they had ordered a new router so I expect it is working better by now.

Like the first stay, my room for the second stay was on the first floor (second floor to Americans), but faced the back. It also had a more defined separate entry/work area from the bedroom. The Ethernet port worked fine.

Breakfast was good, with a few different selections for those who didn't want the full English breakfast. There was also a separate common room area with a few chairs and couches and an honor bar.

  • Stayed October 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hawaiian717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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575 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Paris, France Barcelona, Spain
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 October 2009

We had spent four wonderful nights at a B&B in Norwich, so a boutique hotel in Cheltenham sounded attractive, what a mistake.

I phoned to say that we might be late arriving because we'd had a bit of a nightmare journey, didn't seem to be a problem. Arrived, and no offer to carry our bags, different person on reception, so presume no conversation had taken place about the phone call and the fact that we were feeling stressed, or didn't they care?

There are a list of issues, so here goes:
Only one bath towel, quickly sorted but no-one had checked!
Clock on the fireplace didn't work, had no battery, working one by the bed so why keep the former?
One of the light bulbs had gone.
No dressing table with a light so I had to stand up to dry my hair and put on my make-up, none of the lights were in the right place.
No phone in the room so had to go to reception to sort out the towel etc..
The wardrobe was minute!!! It was the smallest I've ever seen and had some narrow drawers in that meant that the longer hanging space was barely there and my partner's suits were too long to hang in the shorter space anyway. Would have preferred an open hanging rail, or anything that might just be fit for purpose!
The shower room was one side of the fireplace, the loo and washbasin the other, I presume it seemed like a good idea at the time!
The tiles over the washbasin were not sealed, no attention to detail.
I didn't know you could still buy one ply loo roll.
The shower door could not be opened while the shower room door was open. No planning and it was just SO small.
The cover over the bottom of the bed was two bits of blanket sewn together, stylish it was not!
Socket by the bedroom door was loose.
Paintwork was scuffed.
I'm well aware that we could have spoken with someone and asked to be moved but really we shouldn't have been in that position! Look at the advert! If just one person had been on top of their game it wouldn't be like this.
Breakfast was not brilliant.
Tinned grapefruit was the only fruit on offer.
Tiny piece of butter in a bowl, small amount of marmalade in another, no choice.
The tables were very close together.
POSITIVE: A free parking permit.
Close proximity to the shopping and a map given to us to point out some of the best places.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank LB47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayneLillywhite, Owner at The Cheltenham Townhouse, responded to this review, 24 February 2013
Thank you for taking time to post a review of The Cheltenham Townhouse. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back if you are in Cheltenham again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Egham
1 review
Reviewed 11 October 2009

The Townhouse is an excellent guesthouse, right in the centre of Cheltenham. The room was spaceous and beautifully decorated, definately 5* and much better than the majority of B&B's this country has to offer. Great shower room, breakfast, bed. I wont hesitate to stay there again or to recommend to friends for business or leisure travel.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheesecakerunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 July 2009

A rather impressive restored Regency town house in a quiet, leafy street 7 minutes walk from the centre of Cheltenham. Lovely large reception areas, wow-factor art and an honesty bar. We were downstairs in the basement level, in an Executive Double that is sold as a good value budget room. It is! The basement room was large enough for comfort, contemporary decor, good bed linen, lots of hangers, enough natural light and good air-flow. The only downside to the room was any movement on the upper level was very audible. The loo and shower are rather snug.

Disliked the fact that the breakfast plates were cold and; the just-too-loud-for-comfort, Barry Manilow CD. The carpets leading down to basement are ropey and need replacing. Front of house service was intermitent.

Liked the fresh roses and good English breakfast that was served on fine bone china by courteous staff. Loved the ample parking. Would book it again when next in town for business, but would upgrade to the top level rooms.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SingleonSafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 February 2009

We arrived to a lovely welcome and the room was both clean and stylish with a comfy bed. Especially delighted to discover no extra charge for parking or for broadband. The breakfast was enough to persuade me back time and time again. In short the place is fantastic.

  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jhbath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, Essex
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2009

We arrived (6 of us) and were greeted by an unfriendly receptionist and we struggled to understand her English. We were given 3 keys and went to check the rooms.
2 out of 3 rooms had no door on the bathroom but we just went with it and unpacked. We were put in room 56 at the back of the hotel by a fire door out to the car park. The freeview didn't work in our room and the towels were a little marked. It was slightly run down but ok.
My in-laws moved rooms as their radiator was broken and no-one bothered to tell them this. Considering it was the weekend that the country had lots of snow, heating would've been nice!
The other bedroom was ok, no problems as far as we were aware.
We asked to move rooms after the first night as we were woken very early by constant banging of the fire door used by smokers throughout the night and noisy foreign staff talking loudly. We were given a choice of three rooms on the top floor, so much nicer, all with doors on the bathroom and so much more space. The beds were larger and the shower worked better. That nights sleep was perfect at last!
Breakfast is quite relaxed, you just sit at any table and help yourself to cereals then you can have a full English if you choose. The best thing about the hotel is the location, in five minutes walk you can be right in the town.

  • Liked — Location
  • Disliked — Room 56
  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KermyR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 December 2008

Stayed here as was attending a friend's wedding at nearby Pitville Pump Room.

Car parking is around the back of the building, which can't be accessed from the front by car - best to let staff give you directions.

We arrived late in the evening and check in was quick. We were put in a room on the lower ground floor backing onto car park. I think it was room 17. Got ready for bed, got into bed, was lying down for 5mins and then this whirring sound started followed by a clunk. I got out of bed and discovered the room was directly next to the lift. We were staying for 2 nights so I knew straight away we had to move. The person on reception gave us a new room immediately, but not what you need after a long drive and having already unpacked etc.. In addition the cushions on the bed of this room were stained which is always a bit nasty.

The new room (think it was room 7 on 1st floor at front) was more spacious. However, I agree with the previous review about the ikea-type furniture. The toilet seat was unhinged on one side, the bathroom sink sloped so everything you put on the side slid off, the door frame needed a new coat of paint.... you get the picture... everything's just a bit tired.

Breakfast was ok, but nothing special.

front room was nice though and had nice Christmas tree.

I probably wouldn't stay here again purely because it was average so I'd like to give somewhere else a go.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KR2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cheltenham Townhouse

Property: The Cheltenham Townhouse
Address: 12-14 Pittville Lawn, Cheltenham GL52 2BD, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
Ranked #8 of 70 B&Bs / Inns in Cheltenham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Cheltenham Townhouse 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
The Cheltenham Townhouse Hotel Cheltenham

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