Stayed over the long bank holiday weekend, when the hotel was full for the event at the racecourse which I was attending. Because I wanted facilities to cook an evening meal and prepare packed lunches I booked an 'apartment' room, which was no 34. This was a huge studio room, large double bed, two easy chairs and a dining table and chairs, with separate full size kitchen (with jars of ground coffee and tea bags), bathroom and even a utility room with washing machine and tumble dryer. All good except the last - the room is in the basement; only half of this is below ground, but it is enough to create a little bit of a musty smell, and this was particularly true of the utility room.
However, I thought that overall this was a good room; clean, nicely decorated though a few tired bits; certainly not bland ( I had a modernist naked torso sculpture on the mantelpiece...).
Welcome is genuine, it is not '"Welcome to the townhouse, my name is Charlene how can Ielpyu?". If that's what you want, go to a chain with its replicant receptionists. I arrived early, was told the room would be ready in five minutes, was invited into the lounge to read the papers and offered a coffee if I wanted it. As others have said, the lounge is lovely, and I like the honour bar system.
The room was ready in five minutes, I was shown to it, and was offered help with my suitcase. Wifi worked well, read the password carefully though.
Breakfast was very good, obviously genuinely cooked to order as it says. Good scrambled eggs; the ultimate test of a cooked breakfast in my view! I was warned in advance that they were often very busy at the end of the breakfast service; I had no problem because I came down half an hour after breakfast started each day, though allow half an hour in total if you want a cooked breakfast (cooked to order, remember). Agree with a previous reviewer that some croissants would be nice - it's cereal and toast or cooked - and that they have a strange policy of always bringing mixed toast instead of asking which you want.
I agree that it wants to be a boutique hotel, and hasn't quite got there. I think they have the ambition, they certainly have the eye for design and decor, but they obviously don't yet have the money for the expensive changes, particularly structural ones, to a typically faded genteel Cheltenham property. But they've done what they have done very well and stylishly. I would (and will) definitely stay here again.
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- Also Known As:
- The Cheltenham Townhouse Hotel Cheltenham