I regularly use Premier Inns for both social and business and never have complaint. However this time (my 2nd visit to this hotel) there was a problem with the floor in Room 50. It was reported and was given my money back - although the customer service helpine number took 7 days to reply to me (with help of the hotel manager) so I dont rate Premier Customer service at the moment.
During the evening we had a table booked for 10 - meals were served up late and cold, long waits between courses etc... Adam the waiter - was brilliant - it wasnt his fault however the restaurant was not busy and the staff were not organised. dont normally gripe but room 50 has a structural problem which the staff did not believe me about and think I had lost the plot. Barr 6 of my colleagues also experiencing the problem , I am 100% sane! would have been nice to have been believed by the management.
- Official Description (provided by the hotel):
- Discover the beauty of the Cotswolds from this prime position in the heart of Cheltenham ... more less
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- Also Known As:
- Premier Inn Cheltenham Central Hotel Cheltenham