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“Excellent hotel but bad night sleep!”

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Premier Inn Cheltenham Central (West/A40) Hotel
Ranked #10 of 22 Hotels in Cheltenham
Certificate of Excellence
Cheshire
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Excellent hotel but bad night sleep!”
Reviewed 23 October 2013

We chose this hotel to break up our long journey from Cheshire to Dawlish, Devon. I was pleased to get the room at a reasonable rate. The location was good as on the main road into Cheltenham, had a large car park, shops, pubs, garage close by and a TGI Fridays on site. However, we were disappointed to receive a phone call the week before to tell us that TGI's was closing for refurbishment. We arrived about 5 pm and the staff on reception were lovely, very friendly, welcoming and informative. They told us that TGI's was closing that night and advised us to go there as soon as we could for evening meal. We did this and settled into a lovely, clean room with an excellent flat screen tv, plenty of plug sockets, crisp, clean bedding and a very clean and well maintained bathroom. Unfortunately, we overlooked TGI's and the car park and the builders started work on the refurbishment at 10 p.m and worked throughout the night. They shouted, reversed lorries and threw things into skips. I didnt sleep at all. As Premier Inn guarantee a good night, I was immediately refunded my stay without quibble. However, the lady on reception said that there is a railway line running at the back of the hotel and they regularly get complaints about that noise! Seems strange to offer a guaranteed nights sleep but build it there? I would stay there again (if no building work going on) but now that i know about the railway line, it would have to be on the front of the hotel.

Room Tip: Ask for a room at the front overlooking the car park and CGI's.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorrymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
Thank you for your review. I apologise for the inconvenience and disappointment caused with regards to the works being carried out at TGI Fridays. I am pleased to hear that it hasn’t put you off choosing Premier Inn in the future and you were still able to enjoy your stay. We hope you do stay with us again.
Kind Regards,
Rebecca Newman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Redditch
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 October 2013

Excellent customer service from all staff, nothing was too much trouble. Big car park with lots of spaces. Easy check in where staff gave lots of information regarding buses and taxis, where to eat and details of breakfast service at nearby TGI Friday's. Room was usual Premiere Inn space but well maintained,clean and had all we needed.The only suggestion for improvement I could make would be to have some bench seating outside under the reception canopy for people to use when awaiting taxis. We will use this hotel again next year.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BRUMMIEAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
Its great to hear you will be staying with us again next year. Thank you for taking the time to share your experience. We are pleased you had such a good stay with us and appreciate the feedback you have given.
Kind Regards,
Rebecca Newman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 October 2013

To call this 'Cheltenham Central' is in itself misleading; it's a good 25 minute walk to the centre.
We had an even numbered bedroom which unfortunately meant we were at the back of the hotel and the main railway line must only be 10 feet away. We spent an hour in the room between 4 and 5 and trains were going past at roughly one every 7 minutes. We went to reception to ask to be moved and were told this wasn't possible but that the station closed at 11 and there would only be freight trains through the night.
They weren't joking!
The room was so warm we couldn't possibly have not had the window open but this meant we had a very disturbed night.
The hotel was clean and the staff were fine but I wouldn't choose to stay here again.

Room Tip: Ask for a room at the front.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spareroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 21 October 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alfreton, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 October 2013

I stayed here for 2 nights and found the hotel to be very well run. Check in/out was quick and easy. The room was quite large and the bed was very comfortable. The room was very clean. The heating control didn't seem to work so the first night I was roasting but the next night it seemed a lot better. There was no noise from neighbouring rooms - it was so quiet - not even the sound of a shower running. I was disappointed with the limited wifi though - but otherwise, the hotel is well placed for the railway station and access to the town centre. An enjoyable stay.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Berengaria_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
Thank you for taking the time to leave us a review. The housekeeping team are pleased to get such positive feedback regarding the cleanliness of the room as they work extremely hard to ensure high standards. Thank you for your feedback, we hope you visit us again soon.
Kind Regards,
Rebecca Newman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 October 2013

I stayed here for 1 night whilst attending a wedding. The room was spacious, clean and very comfortable. I had a room at the back and did not find the odd train a problem. The Hotel was conveniantley situated for both the train station and the town. I definatley would stay here again

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liz132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
Its great to hear that you had a good night sleep while you stayed for the wedding and we are thrilled to hear that you will stay with us again. Thank you for taking the time to share your experience.
Kind Regards,
Rebecca Newman
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 October 2013 via mobile

We stayed for 1 night during the literature festival in a family room, due to previous reviews I requested a front facing room which was accommodated. The room was fine all as per the usual good premier inn standards albeit a little warm, the two fans in the room a testament to how warm it can get. Reception staff neither friendly nor unfriendly & breakfast at TGI was ok though the cooked food somewhat disappointing, the continental breakfast option would be sufficient. The hotel is set back from the busy road so traffic noise not an issue but its a good 25 minute walk into Cheltenham. We opted to drive in and park on the long stay at Shelbourne Place for £5.50 all day. All in all an okay stay but it is definitely not central

Stayed October 2013, travelled with family
Helpful?
1 Thank emmac1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
We pleased to hear you had a nice stay with us while visiting for the Literature Festival. Thank you for taking the time to leave us your feedback. We hope you choose to stay with us again for next year’s festival.
Kind Regards,
Rebecca Newman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 October 2013

We stayed here while visiting family. Nice and comfy. Close to Cheltenham and Tewkesbury. Rooms are clean and comfy- very warm though even without heating. Tgi breakfast not that good but well priced if you get free kids meals

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clarabell77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
Thank you for your review. We are pleased to hear you had a good stay with us. We hope to welcome you back again soon.
Kind Regards,
Rebecca Newman
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cheltenham Central (West/A40) Hotel

Property: Premier Inn Cheltenham Central (West/A40) Hotel
Address: 374 Gloucester Road, Cheltenham GL51 7AY, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Cheltenham
#6 Family Hotel in Cheltenham
#8 Business Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Cheltenham Central (West/A40) Hotel 3*
Number of rooms: 67
Official Description (provided by the hotel):
Discover the beauty of the Cotswolds from this prime position in the heart of Cheltenham ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Cheltenham Central Hotel Cheltenham

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