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Premier Inn Cheltenham Central (West/A40) Hotel
Ranked #8 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed 30 October 2013

great location on a main bus route into town,near a train line but it didnt bother me as it was quiet most of the time.,spotless room and bathroom,plenty of hot water.nice helpfull staff..will book again

  • Stayed: October 2013, travelled solo
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Thank xmarxbroxpaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 31 October 2013

We really appreciate feedback and it’s wonderful when it is so positive. The team are so pleased you had a great stay and have shared your experience. We look forward to seeing you again soon.
Kind Regards,
Rebecca Newman
Operations Manager

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450 - 456 of 683 reviews

Reviewed 26 October 2013

Great reception and good bed, a little noisy due to passing railway line but tripple galzing helped reduce the noise. Lovely TGI Fridays attached for breakfast and meals.
The Center of Cheltenham was a 30 min walk along a lovely leafy road.
Would stay again

  • Stayed: September 2013, travelled as a couple
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Thank RockyRobin70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 31 October 2013

It is lovely to hear you enjoyed your stay with us and will stay with us again. Thank you for taking the time to write us a review.
Kind Regards,
Rebecca Newman
Operations Manager

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Reviewed 24 October 2013

Good solid Premier Inn about a mile and a half from the centre of Cheltenham with clean, comfortable and really quite spacious rooms and great value on a Sunday and Monday night. Young lady on reception when we checked in was charming and let us check in early (1pm) – which was very welcome considering the weather.

Only downside: I wouldn’t recommend rooms 1 to 6 on the ground floor. These rooms are before the corridor soundproofing door and subsequently fully exposed to the noise of the main door and lift and therefore the comings and goings of the whole hotel. This was especially apparent on the Monday morning when the main door was clicking open and slamming shut twice a minute for about an hour and a half while we were trying to have a lie in. Maybe that was the price to pay for checking in early. Other than that, a very pleasurable stay.

  • Stayed: October 2013, travelled as a couple
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Thank puffpod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 31 October 2013

Thank you for your feedback. I will ensure the door closers in the hallways are checked and adjusted to minimise any noise disturbance. Thank you for brining that to our attention so we can rectify the issue. Its great to hear you were still able to enjoy your stay. We hope to welcome you back again soon.
Kind Regards,
Rebecca Newman
Operations Manager

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Reviewed 23 October 2013

We chose this hotel to break up our long journey from Cheshire to Dawlish, Devon. I was pleased to get the room at a reasonable rate. The location was good as on the main road into Cheltenham, had a large car park, shops, pubs, garage close by and a TGI Fridays on site. However, we were disappointed to receive a phone call the week before to tell us that TGI's was closing for refurbishment. We arrived about 5 pm and the staff on reception were lovely, very friendly, welcoming and informative. They told us that TGI's was closing that night and advised us to go there as soon as we could for evening meal. We did this and settled into a lovely, clean room with an excellent flat screen tv, plenty of plug sockets, crisp, clean bedding and a very clean and well maintained bathroom. Unfortunately, we overlooked TGI's and the car park and the builders started work on the refurbishment at 10 p.m and worked throughout the night. They shouted, reversed lorries and threw things into skips. I didnt sleep at all. As Premier Inn guarantee a good night, I was immediately refunded my stay without quibble. However, the lady on reception said that there is a railway line running at the back of the hotel and they regularly get complaints about that noise! Seems strange to offer a guaranteed nights sleep but build it there? I would stay there again (if no building work going on) but now that i know about the railway line, it would have to be on the front of the hotel.

Room Tip: Ask for a room at the front overlooking the car park and CGI's.
See more room tips
  • Stayed: May 2013, travelled as a couple
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Thank Lorrymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 31 October 2013

Thank you for your review. I apologise for the inconvenience and disappointment caused with regards to the works being carried out at TGI Fridays. I am pleased to hear that it hasn’t put you off choosing Premier Inn in the future and you were still able to enjoy your stay. We hope you do stay with us again.
Kind Regards,
Rebecca Newman
Operations Manager

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Reviewed 18 October 2013

Excellent customer service from all staff, nothing was too much trouble. Big car park with lots of spaces. Easy check in where staff gave lots of information regarding buses and taxis, where to eat and details of breakfast service at nearby TGI Friday's. Room was usual Premiere Inn space but well maintained,clean and had all we needed.The only suggestion for improvement I could make would be to have some bench seating outside under the reception canopy for people to use when awaiting taxis. We will use this hotel again next year.

  • Stayed: October 2013, travelled as a couple
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1  Thank BRUMMIEAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 31 October 2013

Its great to hear you will be staying with us again next year. Thank you for taking the time to share your experience. We are pleased you had such a good stay with us and appreciate the feedback you have given.
Kind Regards,
Rebecca Newman
Operations Manager

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Reviewed 14 October 2013

To call this 'Cheltenham Central' is in itself misleading; it's a good 25 minute walk to the centre.
We had an even numbered bedroom which unfortunately meant we were at the back of the hotel and the main railway line must only be 10 feet away. We spent an hour in the room between 4 and 5 and trains were going past at roughly one every 7 minutes. We went to reception to ask to be moved and were told this wasn't possible but that the station closed at 11 and there would only be freight trains through the night.
They weren't joking!
The room was so warm we couldn't possibly have not had the window open but this meant we had a very disturbed night.
The hotel was clean and the staff were fine but I wouldn't choose to stay here again.

Room Tip: Ask for a room at the front.
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  • Stayed: October 2013, travelled with friends
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Thank spareroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 21 October 2013

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Reviewed 11 October 2013

I stayed here for 2 nights and found the hotel to be very well run. Check in/out was quick and easy. The room was quite large and the bed was very comfortable. The room was very clean. The heating control didn't seem to work so the first night I was roasting but the next night it seemed a lot better. There was no noise from neighbouring rooms - it was so quiet - not even the sound of a shower running. I was disappointed with the limited wifi though - but otherwise, the hotel is well placed for the railway station and access to the town centre. An enjoyable stay.

  • Stayed: October 2013, travelled with friends
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Thank Berengaria_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 31 October 2013

Thank you for taking the time to leave us a review. The housekeeping team are pleased to get such positive feedback regarding the cleanliness of the room as they work extremely hard to ensure high standards. Thank you for your feedback, we hope you visit us again soon.
Kind Regards,
Rebecca Newman
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cheltenham Central (West/A40) Hotel

Address: 374 Gloucester Road, Cheltenham GL51 7AY, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Cheltenham
#6 Family Hotel in Cheltenham
#8 Business Hotel in Cheltenham
Price Range: £47 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cheltenham Central (West/A40) Hotel 3*
Number of rooms: 67
Official Description (provided by the hotel):
Discover the beauty of the Cotswolds from this prime position in the heart of Cheltenham ... more   less 
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Also Known As:
Premier Inn Cheltenham Central Hotel Cheltenham

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