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Premier Inn Cheltenham Central (West/A40) Hotel
Ranked #10 of 22 Hotels in Cheltenham
Certificate of Excellence
Belper, United Kingdom
Level Contributor
194 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Noisy hotel”
3 of 5 bubbles Reviewed 8 November 2013

I booked the Inn for a business trip.

Cheltenham is a good 20 min walk away, we were ripped off by a local taxi company, £10 in to the centre, whilst some of my colleagues paid only £7.50 to get back late at night.

The room is fine, no sugar and only one coffee. The soap gel dispenser was broke, non of them major issues. The big problem was that my room backed on to a railway line and up until the early hours there were a lot of trains going by, didn't sleep at all well.

Breakfast was at the local TGI Friday branch next door, it was ok.

In the Inns defence, after I mentioned the noise from the railway line they refunded my room under their sleep guarantee. Although a good nights sleep would have been better.

Room Tip: Get a front facing room
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bangkokram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue_Hughes21, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 17 November 2013
Thank you for leaving us your review. I am sorry you were not happy with your stay at Cheltenham Central Premier Inn, this is not what we strive to achieve. I can assure you it is very rare that our rooms are not up to the high standard Premier Inn expects and I will be looking into your issues. Not all our rooms are adjacent to the railway line and our triple glazing usually does a very good job at blocking out most of the noise in the rooms that are. Rooms can be requested on the other side of the hotel and we try our utmost to fulfill those requests. I sincerely hope this experience will not deter you from staying with Premier Inn in the future.

Kind regards
Sue Hughes
Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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631 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Plymouth, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

The room was ideal - everything at the usual 'Premier' standard - and at only £29! The bed was VERY comfortable, the TV was massive and the bathroom had everything you could wish for. The hotel was in a very convenient location and easy to find from all directions. We found it really quiet and breakfast was served at the 'TGI Friday' restaurant next door. Breakfast was wonderful and we could eat as much as we wanted and the staff were very efficient and helpful. Overall, it was a great hotel and we would recommend it to anybody.

Room Tip: Ask for a room facing the car park.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lianne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue_Hughes21, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 17 November 2013
We are really pleased you enjoyed your experience in our hotel and TGI Friday's. I will pass your positive comments on to both teams and look forward to seeing you again in the near future.

Kind regards
Sue Hughes
Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, UK
Level Contributor
223 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
5 of 5 bubbles Reviewed 2 November 2013 via mobile

Only cost £29 for a Friday night, and was superb vfm.

Good sized rooms, good facilities, massive tv, full bath and shower with toiletries, and two fans for warm nights.

Ok there's a bit of noise from the train line, but you get secondary triple glazing which does a good job, no worse than a noisy road, and bearable. It might be a bit different in summer as you'd want the window open but that would be quite loud, and the windows only open the standard restricted 2 inches.

We will definitely try to use this again, especially if at that price.

Stayed November 2013, travelled as a couple
Helpful?
Thank Laticsforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue_Hughes21, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 18 November 2013
Thank you for your positive comments and for taking the time to write a review. Not all our rooms are adjacent to the railway line and, as you said, our triple grazing does a very good job in the rooms that are. Guests can request rooms on the other side of the hotel and we do our utmost to fulfill those requests. We look forward to seeing you again at Premier Inn Cheltenham Central.

Kind regards
Sue Hughes
Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

I found the hotel very convenient, clean and comfortable. The train station was not very far away, just a few blocks.While you did need to travel by car to get to the town center, it would not have been an expensive cab ride. I took a breakfast buffet which was served at Fridays. It was a very buffet but it ended too early at 9:30. So if you have been out late and were planning on a later breakfast this was not it. I got there just as they were getting ready to close.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank graziellla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
Thank you for leaving us such a positive review. We are pleased to hear you enjoyed your stay. I apologise you found our breakfast times restricting. I will review the times TGI Fridays serves. We hope to welcome you back again in the near future.
Kind Regards,
Rebecca Newman
Operations Manager
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Cornwall
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

great location on a main bus route into town,near a train line but it didnt bother me as it was quiet most of the time.,spotless room and bathroom,plenty of hot water.nice helpfull staff..will book again

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xmarxbroxpaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
We really appreciate feedback and it’s wonderful when it is so positive. The team are so pleased you had a great stay and have shared your experience. We look forward to seeing you again soon.
Kind Regards,
Rebecca Newman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrowford, United Kingdom
Level Contributor
185 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 26 October 2013

Great reception and good bed, a little noisy due to passing railway line but tripple galzing helped reduce the noise. Lovely TGI Fridays attached for breakfast and meals.
The Center of Cheltenham was a 30 min walk along a lovely leafy road.
Would stay again

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RockyRobin70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
It is lovely to hear you enjoyed your stay with us and will stay with us again. Thank you for taking the time to write us a review.
Kind Regards,
Rebecca Newman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, UK
Level Contributor
173 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

Good solid Premier Inn about a mile and a half from the centre of Cheltenham with clean, comfortable and really quite spacious rooms and great value on a Sunday and Monday night. Young lady on reception when we checked in was charming and let us check in early (1pm) – which was very welcome considering the weather.

Only downside: I wouldn’t recommend rooms 1 to 6 on the ground floor. These rooms are before the corridor soundproofing door and subsequently fully exposed to the noise of the main door and lift and therefore the comings and goings of the whole hotel. This was especially apparent on the Monday morning when the main door was clicking open and slamming shut twice a minute for about an hour and a half while we were trying to have a lie in. Maybe that was the price to pay for checking in early. Other than that, a very pleasurable stay.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank puffpod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RNewman_12, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this review, 31 October 2013
Thank you for your feedback. I will ensure the door closers in the hallways are checked and adjusted to minimise any noise disturbance. Thank you for brining that to our attention so we can rectify the issue. Its great to hear you were still able to enjoy your stay. We hope to welcome you back again soon.
Kind Regards,
Rebecca Newman
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cheltenham Central (West/A40) Hotel

Property: Premier Inn Cheltenham Central (West/A40) Hotel
Address: 374 Gloucester Road, Cheltenham GL51 7AY, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cheltenham
#6 Family Hotel in Cheltenham
#8 Business Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Cheltenham Central (West/A40) Hotel 3*
Number of rooms: 67
Official Description (provided by the hotel):
Discover the beauty of the Cotswolds from this prime position in the heart of Cheltenham ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Cheltenham Central Hotel Cheltenham

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