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Premier Inn Cheltenham Central (West/A40) Hotel
Ranked #8 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed 5 May 2014

Service was friendly and rooms were very clean and nicely modern and comfortable. Measures on windows in place so that you don't hear any noise from the railway line. Convenient not too far from a train station. Would have had a lovely nights kip except for being woken several times by drunk tourists in the early hours and other suspect noises... Staff were understanding when I raised the issue and I did receive a refund as per the 'good nights sleep guarantee'

  • Stayed: April 2014, travelled solo
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Thank 53KellBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PremierInnCC, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 6 May 2014

I apologise for the disappointment caused by the noise during your stay. We do offer the Good Night Guarantee and do our utmost to ensure every guest enjoys their stay with no disturbances. We are pleased to hear that in spite of the disturbance you still had a good stay. We hope you continue to choose Premier Inn.
Kind Regards,
Justyna Rech

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403 - 409 of 683 reviews

Reviewed 5 May 2014

Checking in was very quick and the staff very helpful. The maids supplied a few things that we required, ie decaf coffee and a few extra milks, They were very prompt with our request and friendly. Room was adequate enough, thou the whole décor of the hotel is very tired and could do with up dating, our bathroom seem to have a damp smell to it. Breakfast is over at TJI Fridays, which is just next door costing just over £8. A good walk into town, so taxi or car is best. On the whole not a bad stay.

  • Stayed: April 2014, travelled with friends
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Thank icylight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PremierInnCC, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 6 May 2014

Thank you for taking the time to leave us a review. I am pleased to hear you found the team helpful and friendly. All feedback is very much appreciated as it enables us to make the changes needed. We hope you do come and stay with us again.
Kind Regards,
Justyna Rech

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

Stayed at loads of Premier Inn's little disappointed in this one even though they highlight its close to a train track, i didnt expect the nosie to be so loud from the room.

Also not soap left in the dispenser in the bathrrom and the water pressure was very poor.

Staff service as normal nothing wrong there.

TGI breakfast wasnt the best, service was slow not much stock on the buffet and got the hot order wrong.

Room Tip: Ask for a room at the front away from the train track
See more room tips
  • Stayed: April 2014, travelled on business
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Thank JayKay76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PremierInnCC, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 6 May 2014

Thank you for your feedback. I’m sorry to hear the trains disturbed your night. I am pleased to be able to tell you we are currently having air conditioning installed so hopefully this will reduce noise levels as the triple glazing wont need to be opened. I will ensure the team are checking the soap dispensers so your experience is not repeated and your comments will be fed back to the Manager at TGI Fridays about breakfast. Thank you for bringing this to our attention. We hope it does not deter you from choosing Premier Inn in the future.
Kind Regards,
Justyna Rech

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Reviewed 1 May 2014

Nice & clean bed/bathroom well presented, with comfortable chairs etc, lacked enough tea/coffee/milk, not enough to have a drink on arrival & then again in morning before going to breakfast. Would stay again at this or another location.

  • Stayed: April 2014, travelled as a couple
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Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PremierInnCC, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 6 May 2014

We are thrilled you will stay with Premier Inn again in future. Thank you for your feedback. So you know for your future bookings, we always have plenty of extra tea and coffee available from reception so please don’t hesitate to ask for more. We look forward to welcoming you back again.
Kind Regards,
Justyna Rech

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Reviewed 29 April 2014

I stayed here visiting some friends. The hotel is very no-frills, but it is clean, comfortable and rooms are reasonably sized. I found the restriction of 30 minutes of WIFI frustrating. The breakfast (at the TGI Friday's next door) was good but expensive.

  • Stayed: April 2014, travelled with friends
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Thank Erling M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PremierInnCC, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 6 May 2014

Thank you for your feedback. We are pleased to hear you had a comfortable stay. We hope to welcome you back again soon.
Kind Regards
Justyna Rech

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Reviewed 29 April 2014

Good location nearby Cheltinham centre. Good parking and a confortable stay. Staff are ok, could be more chearfull. We noticed that the bedding is not changed on a regular basis, even when dirty. You would need to put your towels on the floor of the bathroom to get fresh ones.

  • Stayed: April 2014, travelled with family
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1  Thank Jihad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PremierInnCC, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 6 May 2014

Thank you so much for taking the time to leave us a review. I apologise that your sheets were not changed during your stay; retraining will be carried out to ensure your experience is not repeated. To ensure we are not cleaning towels unnecessarily we do ask that they be left either in the bath or on the floor if you wish for them to be replaced, this enables us to be more environmentally friendly. We appreciate the feedback you have given and we hope you stay with Premier Inn again in the future.
Kind Regards,
Justyna Rech

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Reviewed 28 April 2014

Great Room and reasonable price for 2 night weekend break. Can always rely on Premier Inn to get a good nights sleep. Will avoid eating at TGI's in future, although the service at TGI's was great, the food was less that average.

  • Stayed: April 2014, travelled with family
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PremierInnCC, Manager at Premier Inn Cheltenham Central (West/A40) Hotel, responded to this reviewResponded 6 May 2014

Thank you for your positive comments regarding Cheltenham Central Premier Inn. I have passed your comments on to the restaurant Manager. We are glad you experienced a good stay with us and hope to welcome you back soon.
Kind Regards,
Justyna Rech

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cheltenham Central (West/A40) Hotel

Address: 374 Gloucester Road, Cheltenham GL51 7AY, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Cheltenham
#6 Family Hotel in Cheltenham
#8 Business Hotel in Cheltenham
Price Range: £47 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cheltenham Central (West/A40) Hotel 3*
Number of rooms: 67
Official Description (provided by the hotel):
Discover the beauty of the Cotswolds from this prime position in the heart of Cheltenham ... more   less 
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Also Known As:
Premier Inn Cheltenham Central Hotel Cheltenham

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