The room was overpriced and the excuse was 'it's a busy weekend' (It was the literature festival).The room smelt of stale smoke, which, to his credit, the receptionist tried to hide with some room spray. The next morning the cleaners left my bedroom room about a foot ajar after cleaning it; I only discovered this by chance when I popped back to the hotel to pick something up. It had been left open for over 6 hours. Luckily nothing had been stolen. The receptionist was very apologetic and said the manager would 'talk to the cleaner'. They refunded 1 night's stay (I had booked 2) but nothing heard from the manager. Don't stay here if you value your valuables!
- Official Description (provided by the hotel):
- Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Cheltenham West Hotel Cheltenham