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Premier Inn Cheltenham North West
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Reviews (483)
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All reviewsbeefeater next doorretail parkbeefeater pubbeefeater attachedroom was cleangood night guaranteegood nights sleepdisabled roomnight's sleepfamily roombusy roadplenty of parkingovernight stopair conmain roadground floorreception staff
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Reviewed 19 November 2012

Stayed here for one night, couldn't get an early check in as it had been Cheltenham races the day before and the receptionis was apologetic for that. We checked in later, friendly reception staff and nice clean room, slightly old fashioned TV and only one comfy chair. Room was in a quiet location but I think all rooms are fairly quiet. The hotel is in a good location for access to all the out of town facilities and only just over a mile into the town centre. The on site Beefeater is very handy both for dinner and breakfast. Plenty of car parking with CCTV monitoring. Would stay here again if in the area.

  • Stayed: November 2012, travelled as a couple
    • Value
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Thank Marion N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 23 November 2012

Thank you for taking the time to write a review. We are grateful for your feedback about your stay. We look forward to welcoming you back to Cheltenham West Premier Inn. Kind Regards, Kim Macey - Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2012

You tend to know what you're going to get with Premier Inn, and that's no bad thing. We stayed in this one for two nights in early October on the 'rooms for £19 deal', meaning the value we got from our stay was outstanding.

The car park was spacious, the check-in was easy, the room was big and clean, and the bed was comfortable. The only two (very minor) black marks were that the bathroom was a little on the small size, and the TV was rather difficult to operate. It's also a very good location for exploring both Cheltenham (which is lovely), and the many towns and villages of the Cotswolds (which are even lovelier).

We ate in the restaurant on the Friday night, and found the food to be of a good standard, and at a very reasonable price. The service was very good too.

All in all, as long as you don't go to somewhere like this (or any other) Premier Inn was ludicrous expectations, you'll be more than satisfied with you choice. And for my money, Premier Inn is comfortably the best of the budget hotel chains in the UK.

  • Stayed: November 2012, travelled as a couple
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1  Thank RichardGardham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, General Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 19 November 2012

Thank you for your comments, we are delighted your stay with us was a good one and your room was comfortable. We look forward to welcoming you back again soon. Kind Regards, Kim Macey - Team leader

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Reviewed 5 November 2012

Stayed here one night to break up a journey. Nice clean room, well made up with sofa beads requested. Nice, clean bathroom with good shower. Very friendly reception staff on arrival and check out. Downside - bed was incredibly hard, we have a pretty firm bed at home and this was even harder, so bad sleep was affected which was a shame as otherwise a great stay. Will review Beefeater next door separately but in summary - good breakfast, dinner not great but probably par for the course at a Beefeater.

  • Stayed: September 2012, travelled with family
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Thank PM789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 19 November 2012

I am happy to hear that you enjoyed your stay here at Cheltenham West Premier Inn. I look forward to welcoming you back again soon. Kind Regards, Kim Macey - Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

just stayed here for a week for work.room great room bed comfortable,had meal deal,breakfast,evening meal very good recommend stay here,nice quite hotel,staff very helpful.not much around so cab to town centre.£5.00 great pub frog and fiddle.

  • Stayed: October 2012, travelled on business
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1  Thank saabie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, General Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 19 November 2012

I am glad to hear you enjoyed your stay here at Cheltenham West Premier Inn. I look forward to your next visit. Kind Regards, Kim Macey - Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2012

After reading some reviews on TA I was a little worried about our 2 night stay at this hotel.

Upon arrival the receptionist was welcoming and friendly, she offered to reserve us a table in the restaurant if we'd so like but we had other plans. She also advised that if there were any problems with the room or our stay, we should call reception and she'd gladly sort them for us

The room is spacious, clean and well equipped with all the usual hotel stuff. The decor is your standard Premier Inn furniture, fittings and colour scheme so very neutral, unobtrusive and pleasing on the eye.

Overall at £24 per night it is rather impressive, and we have stayed at hotels that charge four or five time the amount and have felt a lot more dissatisfaction at the quality and value for money offered by them!

Well done 'Premier Inn Cheltenham West', keep up the good work and we'll certainly be back for another visit sooner rather than later.

Stayed: October 2012, travelled as a couple
Thank Tralsiboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 30 October 2012

We are happy to hear that you enjoyed your stay here at Cheltenham West Premier Inn. The team will be delighted to hear that you had a nice stay. We look forward to welcoming you back again soon. Kind Regards, Kim Macey - Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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