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“Cold room, very uncomfortable bed..”

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Premier Inn Cheltenham North West
Ranked #19 of 23 Hotels in Cheltenham
Reviewed 10 November 2013

Arrived here 9pm ish..coldest night so the weather men said..Went into the room to find it cold which meant having to mess with the heating straight away ! The room took ages to warm up, got into bed not far off looking like I'd just arrived ! The tv was old bulky thing ! the next time we visit family which will be Christmas, we won't be stayin here !! It might be a cold night !!

  • Stayed: November 2013
    • Location
    • Cleanliness
Thank Yamungo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 22 December 2013

Thank you for taking the time to write a review. I am sorry to hear you found your room cold on arrival. We do our best to keep all rooms at a comfortable temperature for our guests and we have spare duvets and heaters should they be required. Our reception staff are on hand 24 hours a day and are always happy to assist.
Kind Regards,

Kim Macey
Team Leader

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316 - 322 of 475 reviews

Reviewed 8 November 2013

Came to Cheltenham for a family wedding. All family booked in. Had lunch in the restaurant attached to the hotel which was good English fare, at a good price and good service.
Breakfast served there the following morning hit the spot too!
Room was clean, bright, spacious and had all we need for an overnight stay.
Great value, will use them again.

  • Stayed: November 2013, travelled with family
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Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 6 December 2013

Thank you for taking the time to write such a lovely review on your recent stay with us here at Cheltenham West Premier Inn. I am so pleased to hear you enjoyed your stay and we look forward to welcoming you back again in the near future.

Kim Macey - Team Leader

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Reviewed 5 November 2013

Fate (bad fate at that) bought us to the Premier Inn West at Cheltenham. Our car had broken down and the best solution was for the RAC to put us up, at their cost, in this Premier Inn and arrange for a local garage to repair the car the following day ('today' being a Sunday).

We tend to be TravelLodgers and haven't used a Premier Inn for a long, long time.

We have seen the light and are now converts!

I don't think the room and it's contents were neccessarily a significant step up from TL, but it felt cleaner and more comfortable than the last TL we stayed at.

A big difference was at reception. A receptionist who did more than just 'process' us. Engaged us in conversation. Seemed genuinely concerned to ensure that we were OK, particularly given the unexpected nature of our stay.

  • Stayed: October 2013, travelled as a couple
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Thank PipPaul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 7 November 2013

Thank you for your lovely review. I am so pleased to hear you enjoyed your stay with us here at Cheltenham West Premier Inn and that you are looking forward to using us again in the future. I hope you had a safe and easy journey home after your car problems.
Kind Regards,
Kim Macey
Team Leader

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Reviewed 5 November 2013

This is our second trip here and my wife and I will carry on staying here, cannot falt it ,it's position is great ,Retail parks,super stores all within walking distance

My tom tom sat nav takes me past hotel ,if you go into retail park you can see it

  • Stayed: November 2013, travelled as a couple
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Thank Philip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 7 November 2013

Thank you very much for your review, I am delighted to hear you have enjoyed both your stays with us and we look forward to welcoming you back again in the near future.
Kind Regards,
Kim Macey
Team Leader

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Reviewed 25 October 2013

Staff were extremely helpful , as I was staying with my elderly mother, needed some extra assistance. Found that the staff were willing to do the extra to make stay enjoyable. Dinner in restaurant attached was good value as we were there before 630pm. Hotel is handy for the Cotswolds as well

  • Stayed: October 2013, travelled with family
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Thank awb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 27 October 2013

Thank you for taking the time to write a review on your recent experience here at Cheltenham West Premier Inn. I am delighted to hear you enjoyed your stay with us. Our staff strive in helping out all of our guests. We look forward to welcoming you back again soon.

Kind Regards,
Kim Macey - Team Leader

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Reviewed 7 October 2013

We broke a long journey at this hotel and arrived rather tired on a Friday night. The car park was almost full and there were lots of people outside the restaurant. We thought Oh dear! However, we found a parking space and went into the hotel. The reception was calm and we were welcomed by Eugene who was very welcoming. Seeing that I was not walking well he announced he would move our room tot he ground floor. We were so charmed that he noticed my minor disability and made sure we did not have to go upstairs.
Later that evening he produced a book of maps and gave one giving directions to M5 Jt11.
The restaurant was jumping, luckily we had a booking because people were being turned away. We had the meal deal, its menu was limited but there was enough choice for a one night stay. The food was good pub grub, no complaints there. Our waitress Philomena was run off her feet, but still took time to briefly chat and be friendly.
Sam the morning receptionist was cheery despite the early hour.
The breakfast deal was good and everything was nicely presented. We still felt full from our evening meal and the waitress was concerned that we did not eat much!
And yes we got a good night's sleep.

  • Stayed: September 2013, travelled as a couple
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Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 27 October 2013

Thank you for your lovely comments on your recent stay with us here at Cheltenham West Premier Inn. I will pass your comments on to the staff who will be delighted to hear that you enjoyed your stay.
We look forward to welcoming you back again in the near future.
Kind Regards, Kim Macey - Team Leader

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Reviewed 30 September 2013

No elevator for the 1st floor, so need to bring the suitcase by yourself. The least satisfied premier inn in 4 stays during the trip, yet still comfortable and efficient enough.

There are several supermarkets near-by, and some fast food restaurant like McDonalds and KFC is in walk distance within 10mins.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
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Thank fengzhisiyue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 27 October 2013

Thank you for your feedback on your recent stay with us.
As we do not have a lift to the first floor, the staff are always happy to help with any luggage you may have. Alternatively, if you would prefer a ground floor room please do not hesistate to ask.
Kind Regards,
Kim Macey - Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cheltenham North West

Address: Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Business Hotel in Cheltenham
Price Range: £51 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cheltenham North West 3*
Number of rooms: 58
Official Description (provided by the hotel):
Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse ... more   less 
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Also Known As:
Premier Inn Cheltenham West Hotel Cheltenham

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