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Premier Inn Cheltenham North West
Ranked #19 of 23 Hotels in Cheltenham
Reviewed 3 February 2014

We had a very comfortable stay in the above hotel. We were welcomed and settled in by friendly, helpful staff. The bed was very comfortable and our bedroom and corridor were very quiet at night. There was a member of staff in Reception over 24 hour day.

  • Stayed: February 2014, travelled with family
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Thank Pearl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 10 March 2014

Thank you for taking the time to leave us a review. The team here work hard to ensure all guests have a great stay and will be delighted to hear you enjoyed your time here.
We look forward to welcoming you back again soon.

Kind Regards,

Kim Macey
Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 - 306 of 470 reviews

Reviewed 27 January 2014

We stay for a wedding reception and I couldn't fault the hotel. The staff were welcoming and friendly. The rooms were very clean. The breakfast was fantastic, could eat as much as you wanted and it was good quality food. Would definitely recommend!!!

  • Stayed: January 2014, travelled with family
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1  Thank Dawn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 29 January 2014

Thank you for your kind cooments on your recent stay with us. I am pleased to hear you enjoyed your stay, and the breakfast - a great all you can eat cooked breakfast is always a great start to the day! I hope you enjoyed your wedding reception too.
We hope to welcome you back again soon.

Kind Regards,
Kim Macey
Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2014

I stay at the Premier Inn Cheltenham West every month or two. The staff are great- always friendly and helpful. If you are looking for a clean, safe and comfortable stay at a decent price, this is a fine choice.

  • Stayed: January 2014, travelled on business
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Thank CaptainDunsel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 29 January 2014

Thank you very much for your comments regarding your stays with us here at Cheltenham West Premier Inn. I will ensure your feedback is passed on to the staff here who will be delighted that you enjoy your stays.
We look forward to seeing you again soon.
Kind Regards,
Kim Macey
Team Leader

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Reviewed 6 January 2014

Our room was quiet, very little traffic noise, but would imagine some rooms, nearer the main road, could be getting some traffic noise. There are retail parks literally across the road so a bit of retail therapy can be enjoyed too.

  • Stayed: January 2014, travelled on business
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Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 29 January 2014

Thank you for your review. I am delighted to hear your enjoyed your stay with us here at Cheltenham West Premier Inn and we look forward to welcoming you back again in the near future.

Kind Regards,
Kim Macey - Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

As with all Premier Inns, the rooms are comfortable and spacious. The location is near one of the main roads out of Cheltenham and opposite a retail park. There is however no noticeable noise from the road.
The restaurant is accessed from the car park. The food is typical for this type of hotel and the waiting staff are friendly.
The down side is that there is a function room upstairs but accessed through the restaurant. If you are unlucky enough to be dining when the partygoers arrive, you have them walking past you table (and not just one or two). I would have thought it not beyond the ability of the Whitbread group to construct an access to the function room which did not require everyone passing through the restaurant seating area.

  • Stayed: December 2013, travelled on business
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 4 January 2014

I am pleased to here you enjoyed your stay here with us at Cheltenham West Premier Inn and found your room to be quiet and comfortable.
Thank you for your comments regarding the restaurant, I will pass these on to the restaurant manager. There is no function room in our restaurant, however there is an upstairs seating area which offers further tables on busy evenings or for larger tables.
We hope to welcome you back again soon.

Kind Regards,

Kim Macey
Team Leader

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Reviewed 30 December 2013

Excellent stay for 3 nights over Christmas. Wanted a good value base to stay close to family and it was excellent. Bed was Soooo....comfy as were the pillows.
TV was still the old fashioned one but am sure they will update to a modern flat screen one soon! Not a big issue for us. Other than that, we couldn't fault it and will definately stay there again. Staff were wonderful and so pleasant and helpful.

  • Stayed: December 2013, travelled as a couple
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1  Thank JaneSarah2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 4 January 2014

Thank you for your kind review. I am so pleased to hear your enjoyed your stay here during the festive period. I hope you had a lovely Christmas.
All our beds and pillows here are brand new, I am glad you had a greats nights sleep on them, and I am delighted to inform you, since your stay with us, we do now have brand new flat screen TVs in all our rooms.
We hope to welcome you back again in the hear future.

Kind Regards,
Kim Macey
Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

We have used Premier Inns for several years and three years ago actually lived in one for a month when we were homeless waiting for a house purchase to complete. This particular Inn was nearest to where we needed to be for a Golden Wedding celebration. It is without doubt the quietest we have ever ben in both from the point of view of other guest noise and outside noise.we slept well and really enjoyed our stay

  • Stayed: December 2013, travelled with friends
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Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 4 January 2014

Thank you for your review. I am delighted to hear you had a quiet and comfortable stay here with us at Cheltenham West Premier Inn. I hope you enjopyed the Golden Wedding Celebration too. We look forward to welcoming you back again soon.
Kind Regards,
Kim Macey
Team Leader

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cheltenham North West

Address: Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Business Hotel in Cheltenham
Price Range: £43 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cheltenham North West 3*
Number of rooms: 58
Official Description (provided by the hotel):
Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse ... more   less 
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Also Known As:
Premier Inn Cheltenham West Hotel Cheltenham

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