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Premier Inn Cheltenham North West
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Reviews (479)
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All reviewsbeefeater next doorretail parkbeefeater pubbeefeater attachedroom was cleangood night guaranteegood nights sleepdisabled roomnight's sleepfamily roombusy roadplenty of parkingovernight stopair conmain roadground floorreception staff
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301 - 306 of 479 reviews
Reviewed 28 March 2014

The hotel part of our stay was great as normal, we have stayed before and will stay again but we will not use the restaurant next door again, my wife trapped her hand under a badly maintained seat ,it took a while to get the manager first aider to attend to her .The cooked breakfast was not as good as last time and I would not bother going to the sainsburys for eating as well very dirty utensils , the food market opposite is v good

  • Stayed: March 2014
    • Value
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Thank Philip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 30 March 2014

Thank you for taking the time to leave some feedback on your recent stay with us. I am delighted to hear you enjoyed your stay with us in our Premier Inn.
I am sorry to hear your wife hurt her hand, please be assured I will pass on your comments on to the General Manager in the restaurant next door.

Kind Regards,

Kim Macey
Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

Stayed at this Premier Inn as we were attending a concert at the Everyman Theatre in Cheltenham. It was on the main bus route so getting in and out was cheap and convenient. The Premier was of the normal high standard, and although close to the main road, no noise could be heard at night. A great nights sleep.

  • Stayed: March 2014, travelled as a couple
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1  Thank RicohWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 30 March 2014

Thank you for taking time to leave us some feedback on your recent stay with us. I am delighted to hear you had a quiet and comfortable nights sleep.
I hope you enjoyed your concert at ther Everyman Theatre.
We look forward to welcoming you back again in the near future.
Kind Regards,

Kim Macey
Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

Stayed a couple of nights, the staff were welcoming, the room fine - clean, comfortable and quiet.
breakfast is in the Beefeater attached, the continental was certainly generous. If you like Beefeaters for your evening meal then fine but we struggled with their choice - lots of chips, few vegetables. However right over the road is a new Wholefood supermarket with a restaurant inside. Open until 9pm but get there 8pm latest or the hot food will have finished. Loads of choice - you help yourself, pay for it by weight then take to eating area which has simple small wooden tables.(or take it away to eat in your Premier Inn room)

  • Stayed: March 2014, travelled with friends
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Thank Joy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 30 March 2014

Thank you for reviewing your recent stay with us. I am pleased you hear your found our rooms to be clean and comfortable and our staff welcoming. Here at Premier Inn we take pride in our rooms and service.
We hope to welcome you back again soon.

Kind Regards,

Kim Macey
Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

A lovely, comfortable hotel with great beds and pillows! The full breakfast was very good value with an excellent choice of hot and cold dishes. When we arrived the receptionist was dealing with a particularly difficult and fussy traveller. She handled the situation very well. She was very polite and professional at all times and had a huge amount of patience! The next day the receptionist also very kindly lent my son her phone charger as he had left his at home. We were really impressed with the service and wouldn't hesitate to stay again.

  • Stayed: March 2014, travelled with family
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1  Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 30 March 2014

Dear Peter,

Thank you very much for taking the time you review your recent stay with us here at Cheltenham West Premier Inn. I am delighted to hear you enjoyed your stay. The team here take pride in providing a great service to all our guests and I will ensure your kind comments are passed on to them.
I hope you enjoyed a great nights sleep on our great beds and pillows!
We look forward to welcoming back again soon.

Kind Regards,

Kim Macey
Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014 via mobile

We stayed two nights here as we were visiting family. This hotel was very comfortable and the staff were friendly. For the price we paid our expectations were exceeded.
If you stay here try the beefeater restaurant next door, the food is very nice and good value.


Stayed: February 2014, travelled as a couple
1  Thank Princess_shaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this reviewResponded 10 March 2014

Thank you for your review on your recent stay with us here at Chelteham West Premier Inn. I am pleased you enjoyed your stay and we were able to exceed your expectations. I will ensure your comments are also passed on to the staff in the Restaurant.

Kind Regards,

Kim Macey
Team Leader

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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