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“Premier Stay!”

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Premier Inn Cheltenham North West
Ranked #18 of 22 Hotels in Cheltenham
Liverpool, United Kingdom
Level Contributor
176 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Premier Stay!”
Reviewed 7 May 2014

Now beginning to show signs of needing re-furbishment, particularly to the exterior, the Cross Hands is still worth a stay, particularly when visiting Cheltenham; Gloucester; and the Cotswolds.
Great location just 5 minutes from Junction 10 of the M5, and with a pleasant Beefeater restaurant adjacent.
Rooms are clean and well-maintained, and the staff are always friendly and helpful.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this review, 3 June 2014
Thank you very much for your review. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. We look forward to welcoming you back in the near future.
Carol
Receptionist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Southampton
Level Contributor
91 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 April 2014

We stayed the first weekend of the Easter school holidays and got the early bargain £29 rooms. We are a family of four, so had a really nice big room. Lovely clean comfy beds, nice clean modern bathroom wtih pump toiletries. We met up with our friends from the midlands for the weekend and had a really good time together. We had a a lovely meal in the Beefeater pub nextdoor, and a great breakfast served at the table the next morning which was lovely fresh and hot, as well as the help yourself cereals, fruit, yoghurts, toast, croissants etc, etc.

Definitely recommend this hotel, really good location, not too far into Cheltenham town centre by car, and its opposite a shopping centre, with a big Sainsburys etc

Room Tip: We prefer upstairs rooms,as our kids are teenagers, and I dont like people walking around above or y...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterAndrelookalike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this review, 25 May 2014
Thank you very much for taking the time to right a lovely review on your recent stay with us here at Cheltenham West Premier Inn, I am delighted to hear your enjoyed your stay and were able to meet up with your friends.
The team here work hard to provide a great service and ensure all our guests have a comfortable stay,
We hope to welcome you back again soon.
Kind Regards,

Kim Macey
Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedale, United Kingdom
1 review
Reviewed 28 April 2014

I felt that the £39 I paid per night was good value. I would not have paid more. The staff were all friendly and helpful. Sat Nav had a bit of trouble finding the Inn on such a busy road. Good place for our trip to Cheltenham Races.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this review, 25 May 2014
Thank you for your comments regarding ytour recent stay with us, I am pleased to hear your found all our staff to be friendly and helpful. I hope you enjoyed the races and we look forward to welcoming your back again soon.
Kind Regards,

Kim Macey
Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 April 2014

The staff at this Premier Inn were excellent. Especially Jacqui and Carol. I had forgotten some documents I needed for a course and they were brilliant in sorting it out for me. Will definitely stay again if in the area. Many Thanks

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this review, 25 May 2014
Thank you very much for your kind comments, I am delighted to hear Jacqui and Carol were able to help you with your documents. I will pass your appreciation on to them.
We look forward to welcoming you back again soon.

Kind Regards,

Kim Macey
Team Leader
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Torquay, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2014 via mobile

Will definitely return when working in the area again. Fair prices for a good nights sleep in nice surroundings. Friendly staff too. Recommended to family and friends.
Enjoyed breakfast and coffee just before we left and was equally impressed .

Stayed April 2014, travelled on business
Helpful?
Thank Neildav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this review, 25 May 2014
THank you for your lovely comments on your recent stay with us. I am glad you found our staff to be friendly and enjoyed your stay.

Kind Regards,

Kim Macey
Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, Uk
Level Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 22 April 2014

Stayed here for 2 nights as a family short break near to the Cotswolds during the Easter holidays. Got a good value rate hence the decision to stay a bit further out from our ideal base. The hotel is located on a busy dual carriageway into Cheltenham, next to a Beefeater pub and across from a large retail site where there is a Wholefood market, Sainsburys, Next, McDonalds, M&S, Homebase, etc. Reception on arrival was friendly and parking, although busy at times, we always managed to find a space.

I saw that others had said to avoid staying overlooking the main road - our room did however the noise wasn't overly intrusive and the hotel in general was very quiet, despite there seeming to be lots of people at breakfast the next morning.

The room itself was your typical premier inn room - comfortable and clean. We had our young son with us and it was fine for the 3 of us. The main issue with the room was the temperature. The unit on the wall only provided heating not a/c and as a result, the room was too warm and uncomfortable to sleep (may I add that the temperature outside in April wasn't that warm either so I hate to think what it would be like in the height of summer!). We couldn't keep the window open as the road noise would then have been intrusive. A fan was provided in the room but it wouldn't have been possible to have this on during the night as it would then have been too noisy.

We ate one morning at the Beefeater next door. It is advertised as all you can eat for £8.25 each I think, kids eat free and therefore we expected a hot and cold buffet. The hot breakfast is cooked to order and whilst you can specify how many of each item you want, it's not so easy if you fancy seconds as it was quite a long wait to get the cooked breakfast in the first place. The choice of food was good although personally we weren't overly impressed with the quality of the hot part of the breakfast offering. The second morning we went across the road for Breakfast (Sainsbury's have a café and there is also McDs up the road).

Overall the hotel 'did what it said on the tin', was clean, welcoming, good value and suited our needs. We would stay there again providing it wasn't during the summer months.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1pink_lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this review, 26 April 2014
Thank you for taking the time to write a review on your experience here at Cheltenham North West Premier Inn.
I am pleased to hear you enjoyed your stay and found your room to be clean and comfortable. We also strive to deliver a great service, and I am glad we met your expectations.
I will also pass your comments regarding breakfast on to our Restaurant General Manager.

We look forward to welcoming you again soon.

Kind Regards,

Kim Macey - Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2014

Comfortable beds and very friendly staff. Enjoyed the breakfast too! The booking process online was simple, quick and easy and the same applies to check-in and check-out, everything was hassle free. Would definitely recommend this hotel!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rashmi n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheltenhamWest, Manager at Premier Inn Cheltenham North West, responded to this review, 26 April 2014
Thank you for your kind comments following your recent stay with us here at Cheltenham North West Premier Inn.
All our staff here strive on providing a great service and I am delighted to hear you enjoyed your stay here. We hope to welcome you back again in the near future.

Kind Regards,
Kim Macey - Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cheltenham North West

Property: Premier Inn Cheltenham North West
Address: Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Cheltenham
#6 Business Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Cheltenham North West 3*
Number of rooms: 58
Official Description (provided by the hotel):
Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse ... more   less 
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Also Known As:
Premier Inn Cheltenham West Hotel Cheltenham

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