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Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel)
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Reviews (742)
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All reviewsbudget hotelcar parktown centresecure parkingbeanshigh streetyogurtwhat it says on the tinplenty of hot watergood sizebuffet styleon site parkinggreat central locationwould stay againbreakfast roomreception stafftea and coffee
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Reviewed 11 June 2014

Just needed one night for the Cheltnham Jazz festival. Having read other reviews we pretty much got what was expected. Room was fine although could do with a spruce up. Bathroom ok though the drawer under the sink needed a clean. Clearly no one cleaning had thought to check that! Bed was comfortable. Slept well. Though walls and things are a bit thin so quite noisy when fellow guests come back. Breakfast was sufficient but no eggs with cooked selection. Price wasn't too bad.

Stayed: May 2014, travelled as a couple
1  Thank Lou M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

This hotel in the centre of Cheltenham is clean and comfortable The rooms are a reasonable size and nicely decorated.
Breakfasts are below par – the coffee is terrible and on the day we stayed the cooked option did not include any eggs.
Another annoying aspect of this hotel is their check in and check out policy. They charge guests an extra £10 for the privilege of checking in before 4pm in the afternoon and another £10 if they wish to check out any later than 10.30am.
None of this seems to put off guests as the place was full on the night we stayed. Not sure if we would use it again though.
It's not even particularly cheap.

  • Stayed: May 2014, travelled as a couple
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2  Thank AlmondCroissant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am sorry to read that your stay was not to your liking and that you did not enjoy elements of your stay with us. Thank you again for taking your time to leave a review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

The hotel was clean and comfortable. Ideally located for the town centre and surrounding Cotswolds. Breakfast was a buffet style with plenty to choose from. Car park is small and £6 a night, which is reasonable compared with the rest of Cheltenham. But it is on a first come first served basis. We had no trouble. Make sure you have the do not disturb sign on the door until you leave the room, we had the room cleaner come into one of the rooms my family had at 8.30 on day of departure, as she was told we were leaving that day. I commented to the reception about it, who although did say sorry and would follow up with the supervisor. I wasn't overly impressed with the outcome. Other than that, I would use again if up that way.

  • Stayed: May 2014, travelled with family
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1  Thank Wombl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Central loction with parking, clean rooms and excellent breakfast. There are a number of goid pubs and restaurants within a five minute walk and the m5 motorway is close by. Ideal for trip to west Country

  • Stayed: May 2014, travelled on business
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1  Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

this hotel is very close to both Montpellier and the town centre so thats a big plus.
its is a clean, well priced modern budget hotel.
staff are very helpful and accomdating.
the only small problem is that the hotel parking gettings full very quickly (charged at £6 overnight) so you may have to park in the public car park on the next street.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SAMUALLONDON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham.
We always appreciate guest feedback whether it constructive or praise.

I am pleased to read that you have enjoyed your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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