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Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel)
Ranked #20 of 23 Hotels in Cheltenham
Reviewed 17 July 2014

This hotel is a modern style all bright colours. We had a good welcome and any time we wanted information the staff were very helpful. The hotel is just off the High Street and v ery convenient for shops restaurants and bars.

  • Stayed: July 2014, travelled as a couple
    • Value
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1  Thank HeatherHighlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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441 - 447 of 723 reviews

Reviewed 9 July 2014 via mobile

My husband and i went to visit Cheltenham and stayed at this hotel.
We were made welcome on our arrival. We had a top floor room which was a decent size although I was a little disappointed with the decor. Which I would say is an acquired taste. The plastic furniture and furry curtains are a little off putting, but when you look past that, the room was very clean.
The bed was basic but had lovely clean sheets.
Examining the bathroom it was a good size and clean!!! The shower was good and the toiletries were nice. The towels were exceptional.
The complimentry continental breakfast was very good.
Being so close to the town centre was perfect for us but maybe a little noisy for others as there was the ocassional passing nightclubber. But I wont be put off by that and I would stay here again.

Stayed: July 2014, travelled as a couple
1  Thank maz9458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Have to say that this is a great hotel, excellent value for money if you want central Cheltenham, the rooms were clean, modern, spacious and well equipped, the furry curtains are interesting but quirky, would be boring if all hotels were the same :)

I had a twin room to myself and the beds were comfy enough for me.

The staff we all very friendly and helpful, didn’t get his name, think he may have been the duty manager, he was very helpful in giving us advice on where to go and how to get about.

Breakfast was good, all the basics you’d expect to see apart from eggs which I found odd, wasn’t an issue for me but I did hear a lot of the other guests commenting on this, not sure what the reason behind the no eggs thing was.

They do have parking available below the hotel, we managed to get in there, the spaces are limited and tight, I only have a smallish car and managed to park ok but it was tight, not much that can be done on this though as space is at a premium in cities I’d imagine.

Location is excellent, you can walk in the heart of Cheltenham in less than 5 minutes.
Would definitely stay here again and would also recommend to others.

  • Stayed: June 2014, travelled with friends
    • Value
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3  Thank Dawnrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

We stopped three days, and can say nothing was too much trouble, we had upgraded our room and was well happy with the extra space, breakfast simple but nice, bar prices were very reasonable and so was room service, To the manager mark and his team a big thank you, would love to stop again.
Ps. Yes the shaggy pile sheepskin curtains were . . . Interesting

Room Tip: Upgrade for that spacious feel
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Sipngo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

Stayed overnight with colleagues so we all booked into this hotel. As the hotel was booked on corporate rates it was very good value for money. The rooms are functional, with a design flair that was appealing. Though I couldn't get use to the "shag pile" curtains and if you have a bad back or have difficulties getting up the bed is very low plus hands and knee job to use the safe.

Paid for breakfast at circa £5, which for me was very limited for hot food as I don't eat bacon, or pork sausages, but for £5 the continental element of the breakfast was ok.

  • Stayed: June 2014, travelled on business
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1  Thank GrosvenorFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Just needed one night for the Cheltnham Jazz festival. Having read other reviews we pretty much got what was expected. Room was fine although could do with a spruce up. Bathroom ok though the drawer under the sink needed a clean. Clearly no one cleaning had thought to check that! Bed was comfortable. Slept well. Though walls and things are a bit thin so quite noisy when fellow guests come back. Breakfast was sufficient but no eggs with cooked selection. Price wasn't too bad.

Stayed: May 2014, travelled as a couple
1  Thank Lou M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you have enjoyed elements of your stay with us. Thank you again for taking your time to leave a review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

This hotel in the centre of Cheltenham is clean and comfortable The rooms are a reasonable size and nicely decorated.
Breakfasts are below par – the coffee is terrible and on the day we stayed the cooked option did not include any eggs.
Another annoying aspect of this hotel is their check in and check out policy. They charge guests an extra £10 for the privilege of checking in before 4pm in the afternoon and another £10 if they wish to check out any later than 10.30am.
None of this seems to put off guests as the place was full on the night we stayed. Not sure if we would use it again though.
It's not even particularly cheap.

  • Stayed: May 2014, travelled as a couple
    • Value
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    • Cleanliness
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2  Thank AlmondCroissant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBSH G, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel), responded to this reviewResponded 30 March 2016

Thank you for taking the time to write a review based on your recent stay at The Big Sleep Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am sorry to read that your stay was not to your liking and that you did not enjoy elements of your stay with us. Thank you again for taking your time to leave a review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel)

Address: Wellington Street, Cheltenham GL50 1XZ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Cheltenham
Price Range: £34 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel) 3*
Number of rooms: 59
Official Description (provided by the hotel):
The Citrus Hotel Cheltenham is located in the Centre of Cheltenham. The hotel offers a choice of 59 bedrooms, 2 meeting rooms, and on-site Bar and Restaurant. We offer great value for money, great customer service, innovative design and an exciting experience away from home – whether you’re visiting us for business or leisure. The Citrus Hotel, Cheltenham prides itself on being simple and very modern, with a wide range of bedrooms and suites at different prices to suit everyone – from the businessman or overseas traveler to families looking for a well deserved short break. Check out our great value short break offers and promotions – available to book direct. All bedrooms have flat screen TVs, broadband access*, WiFi*, room safes, hairdryers, complimentary tea and coffee making facilities, and the latest technology in inter-floor personal security. The Citrus Hotel, Cheltenham is dog-friendly and charges apply, please contact the hotel for details. ... more   less 
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Also Known As:
The Big Sleep Hotel Cheltenham
Big Sleep Cheltenham
Big Sleep Hotel Cheltenham

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