I booked a twin room to stay with my mum. I specifically requested a room with a bath. It did have a bath, but a free standing one in the middle of the room, nice if you are a couple but in a twin room?
The room was very dusty and needed a good clean, things had obviously been cleaned around, if you move anything, it needs a good clean.
Booked dinner in the bistrot which was overpriced for what you get. no wow factor,
The plan was to have dinner and then go back to the room and watch a DVD, perfect to do with my mum (didn't fancy taking mum out to try the Cheltenham nightlife!), tried the DVD and it didn't work, called reception and they came to have a look, along with the boy from the bar, said they couldn't fix it, but would get it sorted while we were at dinner. They didn't bother.
On checkout, I told the receptionist how disappointed I was, she mumbled she was sorry. Not good enough.
On a positive side, nice beds, linen and toiletries and a good bar area and breakfast.
I was talking to a couple at breakfast, who agreed the bistrot isn't up to much and told me that if you have a deal which includes dinner, it just means you can spend £80 in the bar or restaurant. Spend it in the bar and have a sharer platter and a bottle of champagne instead.
Loads of restaurants to have a fab dinner or lunch in Cheltenham.
We went to Ellenbourough park for afternoon tea, this hotel is a different league!!
- Official Description (provided by the hotel):
- Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more less
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