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“Fantastic hotel , great staff”

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Hotel du Vin Cheltenham
Ranked #5 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed 14 December 2013 via mobile

Stayed here during the racing. We were early but they let us store our bags while we went to the racing. Staff really helpful - when we got back our bags had been moved to our room.

Huge bed made the room look small but really clean and comfy. We stayed in the bar which on race night was lively and also looked really good. Didnt eat at night but lots of people seemed to be having a good time

Breakfast was great, obviously quality food. It was a work do so didnt see the bill and can't comment on value...

One thing , parking difficult , we parked on the pay and display on St Georges rd and waled 100metres up the alley to the hotel.

Would have no hesitation in comng back , it was a real treat

  • Stayed: December 2013
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Thank Sutttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this reviewResponded 31 December 2013

Dear Guest

Many thanks for posting a review following your stay during the races weekend in December.

We are delighted to read that you enjoyed your stay with us and that our staff were on hand to help you when needed.

We hope to see you again in the near future.

Kind Regards

Giles Hammond
General Manager

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636 - 642 of 1,012 reviews

A TripAdvisor Member
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Reviewed 8 December 2013 via mobile

We paid £329 for two nights in a superior room at the weekend as a Christmas package.

We were told at check-in our package included £20 credit in the restaurant or bar. At check-out, a little late, we discovered this was £20 per night.

Our package also included mulled wine but this was never offered or mentioned.

The room was a little tired and whilst the roll top bath looks pretty, the shower and shower curtain arrangement was impractical and disgusting. Showering with a clinging shower curtain over a bath that couldn't drain because of the shower curtain isn't what I expected.

Housekeeping didn't replace or clean crockery used to make a cup of tea which was inconvenient.

The bathroom walls were grubby and the basin was cracked. The door to the bathroom neither locked nor shut properly.

The hotel is conveniently located but parking on site and on the road was limited.

Service at breakfast was good as was the food.

When I asked at reception about spa mini treatments that were referenced in the literature in our room I was told abruptly that there were none.

We were celebrating an anniversary and the hotel staff could have made us feel special but they didn't.

Stayed: December 2013, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this reviewResponded 9 December 2013

Dear Guest

Many thanks for taking time to post a review following your stay with us.

I would like to sincerely apologise for the standard of bedroom and level of customer care that you recieved during your stay. I can assure you that this is not the high standards that we pride ourselves on and I have already investigated the issues and implemented relevant procedures to ensure that they do not occur again in the future.

I do hope that we will have the opportunity to welcome you back to Hotel Du Vin Cheltenham inthe future as I am confident that you will notice a marked improvement.

I would be more than happy to discuss your feedback further should you wish to contact me at giles.hammond@hotelduvin.com.

Kind Regards

Giles Hammond
General Manager

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Reviewed 26 November 2013

Having booked the hotel for my wife's birthday we were hardly impressed at reception being asked if we had booked separate rooms! That's a first!

After that and the convoluted corridors to the room, the evening, including an excellent dinner, proceeded beautifully.

The quality of the room and the 'extras' was superb, as was the bed and bedding. Having been upgraded to a junior suite for just £20 we enjoyed the whole hotel experience and will return.

Just one slightly weird comment - we ordered the Chateaubriand steak between us and whilst what we were served was utterly delicious, it was no more a Chateaubriand than I am a brain surgeon! Perhaps its a Cheltenham speciality!! Seriously good steak though and didn't detract from the evening.

Room Tip: Book early, use Laterooms and you'll find lots of bargains!
  • Stayed: October 2013, travelled as a couple
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Thank Footiepair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this reviewResponded 2 December 2013

Dear Guest

Thank you for posting a review following your visit to celebrate your wife's birthday.

We are so pleased to read that you enjoyed your overall experience with us, and were able to take advantage of our upgrade and enjoy one of our junior suites.

We hope you return soon.

Regards

Giles Hammond
General Manager

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Reviewed 24 November 2013

I have stayed in a number of hotels for work and this hotel is one of the best. It's a boutique style hotel that really knows how to deliver excellent customer service. I'd stay there again - definitely!

  • Stayed: November 2013, travelled on business
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1  Thank Tezza20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this reviewResponded 2 December 2013

Dear Guest

Many thanks for providing a review for us following your recent stay..

We were delighted to hear that you had such an enjoyable time with us and that you were impressed with the level of customer service provided by our team.

Please keep an eye out for all of our best available rates and upto date packages on our website www.hotelduvin.com.

Kind Regards

Giles Hammond
General Manager

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Reviewed 24 November 2013

Great weekend away with friends. Have been to a number of HdVs but this ranks as the best! Fantastic dinner in the bistro, with great recommendations from the Italian sommelier. Rooms were very comfortable and breakfast was something to linger over!


Stayed: September 2013, travelled with friends
Thank Jeremy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this reviewResponded 2 December 2013

Dear Guest

Many thanks for taking time to post a review following your recent stay with us.

We are delighted to read that you enjoyed your weekend with us and found both dinner and breakfast to be fantastic. I will also be sure to pass on your kind words to our Head Sommelier.

We look forward to welcoming you again in the near future.

Kind Regards

Giles Hammond
General Manager

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Reviewed 20 November 2013

Just got back after staying for 3 nights. It is a nice hotel, ideally situated to explore the shops as well as to travel round the Cotswolds. Lovely room, mind it should have been as we took advantage of an offer to upgrade our room to a suite, but I have stayed in suites before and rarely had such a nice comfortable room. We only ate in the hotel at breakfast and 1 night for dinner but found the food to be excellent. I had been a little concerned about parking in view of the reviews from a previous guest but we had no problems and even if we couldn't have got into the car park there were always plenty of spaces in the road within 100 yards of the hotel. However for me what was outstanding about the hotel was its staff. Every single one was pleasant, helpful and courteous. Whatever you wanted they went out of their way to fulfil. A bulb went in a lamp in the room and was replaced within 5 minutes of it being reported to reception. Brilliant and thanks to them our stay was even more enjoyable than we could have anticipated.

  • Stayed: November 2013, travelled as a couple
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Thank nigel_smith61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this reviewResponded 22 November 2013

Dear Guest

Thank you for taking the time to complete a review following your recent stay with us.

We were delighted to read your review and hear about your stay and how much you enjoyed it.

We are very proud of the team that we have here at the Hotel Du Vin Cheltenham, and reading your comments will definitely give them a sense of achievement as it is always nice to hear when we have been able to go above and beyond for our guests.

We look forward to seeing you again soon.

Kind Regards

Giles Hammond
General Manager

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Reviewed 20 November 2013

We stayed at the Du Vin at the end of October and were fortunate enough to be on an all expenses paid trip with Junior Suites.

Amazing rooms, double roll top baths, separate bedroom, twin rain showers, twin sinks.

Breakfast was excellent, evening meal was excellent.

We had spa treatments at the hotel which were very good indeed, recommend the hot stone massage.

A wonderful weekend in a beautiful hotel. Would definitely stay again but only if it was in a Junior Suite!

Room Tip: Upgrade to a Junior Suite - worth the extra if you can stretch to it
  • Stayed: October 2013, travelled as a couple
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1  Thank smithy_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this reviewResponded 22 November 2013

Dear Guest

Many thanks for your recent review following your stay with us earlier this month.

We are delighted to hear that you had a thoroughbly enjoyable time with us and made the most of our fantastic Junior suite with dual showers and bath tubs.

We look forward to welcoming you again in the near future.

Kind Regards

Giles Hammond
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel du Vin Cheltenham

Address: Parabola Rd, Cheltenham GL50 3AQ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #5 of 23 Hotels in Cheltenham
Price Range: £94 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Official Description (provided by the hotel):
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Chris Thompson. ... more   less 
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