Have stayed here for race week for the last seven years. Last year I wrote a review saying it was the best hotel in the world. Alas - how a year can change things! They still have very friendly staff but there seems to be very little or poor leadership and management resulting in very poor service and particulalrly so at the bar. The rooms are getting very tired indeed (mouldy shower tiles) and the milk in my mini fridge was out a date - such a pity I didn't notice that before I drank it!! Apprently the hotel has been taken over by a US consortium and there is a renewed focus on cutting costs. They may be making progress in that respect but the hotel has gone downhill rapidly and such short term thinking will come with a severe price in terms of customer loyalty. Also had a dreadful experience with a drunk in the bar one night which management handled very poorly. All in all a very dissappointing stay and when you consider what the rooms cost during race week incredibly so. Will be going back to Cheltenham again next year for four nights during race week but will be looking at the Chapter I suspect. :-((
- Official Description (provided by the hotel):
- Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more less
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