We stayed for a Sunday night towards the end of March, taking up the special deal (a deferred Christmas present) for a room at a very reasonable price if you spend £70 in the restaurant and bar. Having now read the somewhat variable reviews posted recently, we would place our experience towards the positive end of the continuum. Our first-floor room - a 'superior one, I think - was spacious and comfortable, with a roll top bath by the window (remember to draw the curtains) and an excellent wet room (though I did struggle to adjust the temperature of the shower). The coffee maker was excellent. There were some strange omissions - no soap, insufficient shower gel and no welcome folder. It was only when we were checking out on Monday morning that I learned that the knobs by the headboard were dimmer switches for the bedside lights; the previous evening, when I asked for a replacement bulb, the receptionist didn't mention this, nor did the person who refitted the bulb in our absence think to turn up the switch. Our experiences in the dining room were fine, both at dinner and breakfast. No waiting, attentive and efficient service and good food and wine.
Being of a curious disposition I looked into the room near reception with a label on the door 'The Sinners' Enclosure'. It sports a large mural on a horse racing theme in somewhat dubious taste. It may go down well with some of the racing fraternity but I wonder whether it's the sort of image that does credit to the hotel during the remainder of the year.
Given the critical tone of some of the reviews posted here I'm surprised not to see responses from the hotel's management. If that's company policy I suggest they reconsider.
- Official Description (provided by the hotel):
- Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more less
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