We booked a couple of nights to get away from London and stay in some luxury. Initially we reserved the "superior" room for 2 nights though on receiving an email offering an upgrade we were quick to treat ourselves to a junior suite.
On arriving we were told the hotel was fully booked and we weren't able to upgrade... followed by dinner reservations which wouldn't be until 930. A little disheartened we headed to our "superior" room. We were not impressed. Low ceilings and airless the small bed wouldn't accommodate my 6 ft 4 husband, a roll top bath squeezed in at the foot of it overlooking a car park and a bathroom that was in strong need of some tlc (which was agreed by the deputy manager on duty that night, who took photos to show maintenance). A real disappointment. We looked online and it was the spitting image of the standard room with a bath squeezed in nothing like the images of the "superior" room shown on the website.
The deputy manager was very nice and sympathetic, offering to move us the following night but was unable to do anything else. We didn't stay.The drive back to London was more appealing than staying a night in that room. Near £400 for the 2 nights not including dinner. Very cheeky, there is more luxury at home.
- Official Description (provided by the hotel):
- Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more less
- Reservation Options:
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