We stayed here for 2 days to attend a wedding. We booked a standard room but were offered an upgrade for £18 which we accepted as we do like a king size bed. We were then given another upgrade as the window wouldn't close and when the manager tried to close it he broke the handle so we actually stayed in Tattinger. However the only difference I could see was a coffee machine which looked complicated and we don't drink coffee anyway! The room at first glance looked amazing and was at the back so was very quiet. Niggles were that on the shower and bath taps was a notice saying caution hot water! I should hope there is hot water but surely people are adult enough to know how to behave near a hot tap. The modern sink had quite crack in and I kept looking for drips underneath it! Our main gripe was that the room and corridors are very dark. We had difficulty opening the door because it was almost too dark to see the keyhole and the locks are very old. We both like to read in bed but the light was so poor it was virtually impossible. Also no biscuits to have with your hot drink - just very expensive specialists ones (£3.50 each from minibar). I ended up going to reception where there were shortbreads on offer. We expect a packet of High Grove or similar quality biscuits to be provided at these prices. My husband said that the breakfast sausage was rubbery but I had the Continental and whilst there was a good choice of breads, fruit, yoghurt and muesli, I do like the true Continental style with meats and cheeses. Staff in the restaurant were very peasant but reception staff could be improved on. We asked directions to a museum and she printed out a map but on looking we noticed she had put a completely wrong post code in so instead of guiding us from the hotel the map showed directions from a few streets away!! Also when checking out I was at first charged for dinner which we did not have and there seemed to be difficulty with obtaining a correct bill.
The hotel is in the best location possible as it is less than 5 minutes walk from shops and restaurants in the centre of Cheltenham and although there is limited parking we managed to get a space in the back car park so we could see our car from our room. It is a very quiet area and perfectly pleasant. I have reviewed many hotels and this is my first critical one. I get annoyed at those who nit pick but I do not believe I have mentioned anything that would cause a reader to think I am complaining about petty things as being able to read in bed and check out easily are important to may visitors. My husband was pleased that the TV in our room had a much larger screen than at most hotels so ideal for catching up with the world cup!
- Official Description (provided by the hotel):
- Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Chris Thompson. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, HotelsClick and Evoline ltd so you can book your Hotel du Vin Cheltenham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.