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“Not quite but close”

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Hotel du Vin Cheltenham
Ranked #7 of 22 Hotels in Cheltenham
Certificate of Excellence
Everleigh, United Kingdom
Level Contributor
139 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Not quite but close”
3 of 5 bubbles Reviewed 17 August 2014

We stayed over the weekend and had a great time as always at an HDV. The staff were as usual helpful and welcoming. However at this price point it should be close to perfection. Great location but the decor seemed just a bit tired. I love the HDV bathrooms which are the size of many hotel bedrooms but in a dark tiled room one of the lights was out and although reported it wasn't fixed. I would still go back though. Oh and I loved the Albariño, very classy white wine.

Room Tip: Special deal on Friday with meal and half bottle of Champagne.
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, 1 September 2014
Dear Peter,

Thank you for your comments. I do hope that you will return to Hotel du Vin Cheltenham, I would be happy to introduce you to our award winning Sommelier who I know would assist you in choosing your favourite style of wine from our extensive list.

Regards,

Ed.
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938 reviews from our community

Traveller rating
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    127
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
uk
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

hotel du vin rarely lets us down. fabulous service from the friendly staff (including a free upgrade for the husband's birthday), stylish and clean rooms, gorgeous breakfast and a great location. Their late deals are good value for money and we use HDV for both work and leisure. I would definitely stay here at HDV Cheltenham again

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank eviecUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, 1 September 2014
Dear Guest,

Thank you for your five star review. It was great to read and thank you for your recommendation!

You clearly like the Hotel du Vin brand and your loyalty is appreciated. Have you tried the newly refurbished HdV St Andrews yet? Well worth a visit.....

Regards,

Ed.
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Leeds UK
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 15 August 2014 via mobile

We stayed here for one night on the special Sunday offer. The hotel is conveniently located and was perfect for our needs. The staff were friendly and welcoming and our room was typical for this chain. The only fault was that the glaze in the washbasin was cracked. We ate in the restaurant and the food was well cooked and presented. We would definitely recommend this hotel.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank LeedsUKDilys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, 16 August 2014
Dear Guest,

Thank you very much for your recent review. I am genuinely happy to read that you would recommend the hotel. Our Summer Sunday offer provides excellent value and is very popular as a result.

I hope that I can welcome you back soon for you to enjoy another memorable stay.

Thank you,

Ed.
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London
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 14 August 2014 via mobile

I have mixed feelings about this hotel, understand the concept of trying to be boutique and luxurious and some parts of the hotel and design features did it well. Like the bar area, reception and Bistro. I found other elements quite cheap and missing the mark like the bathroom water pressure in the sink, quality if the toilet paper and the material shower curtain that stuck to you when trying to shower. Corridors to the rooms were very plain and needed updating and the room was quite small given the price paid. The duck feathers in the pillows and duvet were itchy as they were in need of updating in my opinion.
It was not great value for the price paid £175 per night, I wasn't looking for cheap but I think if you want to class yourself like this the guest expects quality.

Service at Reception on check out was very helpful. We wanted to take our daughter swimming and the hotel initially told us that we could use fitness first which is close by. When we went there they did not let people under 16 use the pool. When we told Reception this the lady was apologetic and made a few calls to find us an alternative by asking a favour of another hotel where she knew someone. I was impressed by this and she seemed like she really cared for her guests.

The night receptionist was also very friendly and nice.

Breakfast was fantastic loved the choice and the menu was quirky and there was a good twist on you average hotel breakfast offering.

Overall I am not sure that this hotel has an identity or knows what it wants to be. A bit confusing. If ur expecting a lot like I was then I'm not sure whether this is the place for you.

Stayed August 2014
Helpful?
Thank London_Kip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, 16 August 2014
Dear London_kip,

I appreciate the time spent in reviewing your recent visit to Hotel du Vin Cheltenham. I understand that the internal decor might not be to everyones taste, the brand design is to be subtle and tasteful with a degree of modern elegance. The public areas and corridors are regularly repainted by the hotel maintenance team to keep them in good order.

The duck feather duvets and pillows are another feature of quality across all Hotel du Vin properties and provide an added extra not usually associated with modern british hotels. That said we can and do provide non feathered duvets and pillows on request.

I am pleased that you enjoyed our quality breakfast offering and received excellent service from the reception team, I will pass on your feedback to the respective departments.

Many thanks,

Ed Duley
General Manager
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London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 7 August 2014

My husband took me here on a Tues eve for my birthday and we were very dissappointed. We have been a few times before and never been overwhelmed but we decided to give the early eve menu a go, on arrival we were not even presented with this as a choice and had to ask for it, but have to say the menu was very uninspiring so we ended up choosing from the main menu. The food was average and we chose a nice bottle of rose that we hadn't had before but we did not have starters or desserts/coffees and our meal came to over 100GBP! We wouldn't have minded paying that for a special occasion where we were greated by a warm ambiance and great service, but alas our evening was very average and not very special at all. We will not be going back in a hurry.

  • Stayed June 2014, travelled as a couple
    • Value
    • Service
Helpful?
5 Thank Brookesy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, 16 August 2014
Dear Brookesy33,

I was very disappointed to read your less than favourable review and I am sorry your birthday occasion was not memorable for the right reasons. I have discussed your feedback with the Bistro team as it is so important to review and action any required improvements.

I would be delighted if you could spare some more valuable time to call me directly at the hotel so I may get a better understanding of your experience and what menu items you chose that totalled over £100 as I am sure there must be a mistake that needs rectifying.

Thank you,

Ed.

Ed Duley
General Manager
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Milton Keynes, United Kingdom
Level Contributor
202 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

This is a nice space to spend time in where ever your are, your room, the bar, restaurant ,just around the place in general. Very easy to walk around Cheltenham from here as well, no need for taxis ect. Bit of a shame the televisions where not working on our stay 3rd August but still enjoyed all the nice extras , like coffee and chocs in the room. WIFI also needs to improve for a hotel of this stamp. Breakfast is also very good, with a big choice of yummy items. The staff are very friendly and helpful and a special thank you to Gemma-Kate on reception who dealt with our slight moan about the TV and wifi issues in a very polite and professional way. Will be returning for sure !

Room Tip: Upgrade from standard rooms if poss.
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank FastChar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, 16 August 2014
Dear FastChar,

Thanks for the largely positive review, I am pleased you had a great stay and want to come back. I share your frustration regarding the TV signal over the weekend. Digital technology is great when it works and it was just typical that the storm which hit Cheltenham at 4pm on saturday blew up our digital header which routes the signal to all rooms!

I do apprecaite your understanding and I am so very pleased Gemma - Kate dealt with the situation admirably.

Regards,

Ed.

Ed Duley
General Manager
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Scotland
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

My husband and I stayed here last week whilst on business. This was our first visit to Cheltenham : I had never been to a Hotel du Vin before and was unsure what to expect.
On arrival the receptionist was friendly and check in was quick and painless.
We met our business colleagues in the bar for some drinks prior to dinner. The surroundings were comfortable and, whilst the bar was busy, there was a good buzz which added to the ambience. We dined downstairs in the restaurant: service was attentive and the food was pretty good. Also there was a good selection of really nice wines (though possibly that was hardly surprising, given the hotel's name!!) We sat talking for some time after dinner and were not rushed by staff at all. Only when we left to go back to the bar did we realise that it was pretty late.This is quite unusual as more often than not staff are rushing you out the door. Breakfast was good and again service attentive. Our room was really tastefully furnished and when we first saw the bathroom there was a wow factor: roll top bath and rainforest shower. The shower was the only niggle we had during our stay. The design of the shower causes water to seep over onto the walk in area. This however is a minor niggle in what was a most enjoyable stay.

Room Tip: We were happy with our room as were others in our party: seems like a reliable hotel.
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank mrskrankie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, 16 August 2014
Dear Mrs Krankie,

Thank you for the wonderful review. It was great to read so many positives regarding your interaction with various hotel services.

The hotel is currenty half way through upgrading all shower bases to a new, highly attractive design that will ensure the water goes where it should!

Do let me know if you are planning a return trip and I will do my best to recommend other 'Wow' bedrooms.

Thanks again,

Ed.

Ed Duley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel du Vin Cheltenham

Property: Hotel du Vin Cheltenham
Address: Parabola Rd, Cheltenham GL50 3AQ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #7 of 22 Hotels in Cheltenham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Official Description (provided by the hotel):
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more   less 
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