We were visiting Cheltenham for a weekend at the races and wanted to treat ourselves to somewhere nice. I have to say the hotel accommodation was excellent. We were in the Umani room on the second floor. Despite being close to the lift there was no noise. It was a spacious very clean room with a king size bed and very nice bathroom with "monsoon" shower and heated floor. Nice towels, excellent shampoos etc. Linen on the bed was quality cotton, great pillows etc.
There were some other rooms that also had a bath in the room. Although it did not particularly matter we did not get one of these rooms it would have been nice if the staff has asked when we checked in. Other friends we were staying with had this kind of room on the same rate.
We had a dinner, bed and breakfast rate and ate in the restaurant on the Saturday evening. I have to say we agree with the previous review that the service was below the standard we had expected. It was slow and un-attentive. The main course was excellent and although the rubarb cheesecake was delicious I think head chef (Jon Parsons) would have been devastated about the way it was presented. It looked like it had been thrown on the plate with little or no care taken over the presentation. Such a shame after the steak which was brilliantly presented. Other issues were that we selected a specific brandy from the drinks menu only to have the waiter bring an alternative to the table (already poured) that was over double the price (!). We checked to see if they were going to give it to us at the same price and were told this was not the case. We sent it back only to find it had been inadvertently charged to the bill anyway. Also there was a really long wait between main course and dessert.
Service at breakfast was little better.
- parking is a bit of a challenge but if you are patient you can usually find somewhere
- Wi-Fi is available - free of charge for 30 mins
We would definitely stay here again but as per the last reviewer would go out to eat.
- Official Description (provided by the hotel):
- Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, TripOnline SA, Ebookers, Agoda and Evoline ltd so you can book your Hotel du Vin Cheltenham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.