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“Good enough”

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Stratton House Hotel
Ranked #5 of 8 Hotels in Cirencester
Cheltenham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good enough”
3 of 5 bubbles Reviewed 26 March 2014

We fancied a change and this hotel was recommended to us. It was our treat for valentines day and overall We had a good experience , it was nice and relaxing and service was pleasant . The room was not as clean as I would like it to be , but that is just me being clean-freak.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank nicky a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Stratton House Hotel, responded to this review, 8 April 2014
Nicky,

Thank you for your comments. I am pleased that you enjoyed your overall stay at the hotel and we hope to see you back at the hotel in the near future.

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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443 reviews from our community

Traveller rating
    101
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    105
    54
    25
See reviews for
62
271
5
22
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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  • English first
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English first
Bedford, United Kingdom
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 17 March 2014 via mobile

My boyfriend and I were given a voucher for Christmas for Forestdale Hotels & chose the Stratton House. We were greeted on Friday evening by a lovely blonde receptionist & promptly checked in. Over the weekend we had several requests (an iron, info, ordering taxis) & it never seemed like any bother.
We had breakfast on the Saturday, the bacon was disappointing, but we didn't go hungry.
The room decor is a bit dated but was comfortable. What looked like a power shower was more of a dribble with a gamble on the temperature but it was bearable.
On departure on the Sunday a different receptionist tried to get my boyfriend to pay the additional £20 Saturday supplement from our voucher which was paid before we arrived & she didn't believe him!
Overall it was pleasant, the weather was nice, & we had a nice view from the window

Stayed March 2014, travelled as a couple
Helpful?
4 Thank Picklefifi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Stratton House Hotel, responded to this review, 8 April 2014
Picklefifi,

Thank you for your comments regarding your recent stay. I am glad that overall your stay was pleasant and my apologies if the receptionist on check out made you feel uncomfortable in anyway. They have been instructed to ensure that they check thoroughly all correspondence to ensure that we do not put our guests in an embarrassing situation.
On a positive note the hotel was recently taken over by a New company and we are excited to say that future investment in the hotel is very much on the cards.
I do hope to see you back at the hotel in the future.

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
peterborough
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 12 March 2014

The Stratton House Hotel is in Stratton, about a mile north of Cirencester town centre, so locationally it's perfect. But to be honest it's about all that is.

From the outside the hotel looks a bit tired and it's a theme that runs throughout the hotel. The doors could all do with a varnish, and the somewhat threadbare carpets could do with replacement in some places.

The welcome was pleasant and friendly, and check-in was efficient.

The room was very well colour coordinated. Unfortunately that colour was brown. Imagine that elderly relative who hasn't redecorated since 1972 and you'll have the idea. But it was large and spacious by some hotel standards. We didn't find the room dirty, as has been suggested in some previous reviews, but neither was it sparkling clean. The surfaces had been introduced to a duster, but perhaps not polish. Despite it all though, the bed was very comfy and cosy and come bedtime I fell asleep in no time. The curtains were a bit "great aunt Maud" but kept the light out well, leaving me in peaceful slumber long after daybreak.

Slumber may have lasted longer had the walls not been thin and the floorboards creakier than aforementioned Great Aunt Maud's joints. Every neighbouring footstep resulted in noise. And somehow we ended up with what I assume was the hot water cylinder for the wing behind some boxing in the corner of the room. Periodically it would fire up and the noise was like a jet engine taking off.

The restaurant was adequate. Breakfast was standard. A choice of fruit and cereals, a basic cooked breakfast buffet and some toast and preserves. Nothing stand-out but perfectly reasonable. We ate at the restaurant on our first night too. I opted for the calimari and chicken, whilst hubby chose the goats cheese and spinach tart and the sausage and mash. And it was all pretty nice. The chicken in particular was very well cooked.

We stopped off for a quick drink in the bar ahead of dinner. Now, I'm not a grump really, and I'm not unreasonable in my expectations, but the bar had only been open for half an hour when we arrived so you can imagine my surprise to hear that there was no beer on draught, no coca-cola mixer and limited spirits.

The grounds were meant to be the hotel's showpiece but to be honest they just looked a little unloved. The plants around the edges looked dead, the grass looked like pasture, and the only things seemingly happy were the grouse and pheasant that frequented the lawn area every day.

Overall, the hotel could be something quite quaint and quintessentially English, as I'm quite sure it probably was at some point. With a bit of investment, vision and love it could be lovely. Right now though, it's just tired and dated. OK for a quick stop over, but avoid it for a lengthy stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank MrsMuffin81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Stratton House Hotel, responded to this review, 8 April 2014
Mrs Muffin,
Thank you for your comments regarding your recent stay with us at the Stratton House hotel. I am sorry to hear that your stay was not as enjoyable as it should have been and I take onboard all of the points raised. The hotel was recently bought by St James Hotels and they are keen to stress that they plan to invest in the property in the near future. Whilst I can not guarantee what work is to be done, I can say that my team and I are buoyed by the prospect. The service issues have now been rectified and we have re-looked at our breakfast offering to ensure a more substantial selection.
I do hope to see you back at the hotel sometime in the future and hopefully you will be able to witness a transformation.

Best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Stratton House Hotel

Property: Stratton House Hotel
Address: Gloucester Road, Cirencester GL7 2LE, England (Formerly Best Western Stratton House Hotel)
Region: United Kingdom > England > Cotswolds > Cirencester
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Cirencester
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Stratton House Hotel 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
Stratton House Hotel is located on the outskirts of the Cotswold market town of Cirencester. The hotel is privately owned and seeks to offer you the best of both town and country house charm. We are in a great location for the town centre and the local motorway network, yet our elegant building and tranquil gardens make you feel you are 'away from it all'. We offer a superb restaurant and bar, 39 en-suite bedrooms, and excellent facilities for business meetings. We are also the perfect setting for your wedding or special celebration with a choice of function rooms, civil wedding licence and our specialist events co-ordinator. Our focus is on friendly service with that personal touch. Whether you are here for business or pleasure we want you to feel at home.... ... more   less 
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Also Known As:
Best Western Cirencester
Cirencester Best Western
Best Western Stratton Hotel
Stratton House Hotel Cirencester, Cotswolds

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