The approach to the hotel is really lovely. Set back from the road in stunning well kept grounds. There is ample parking set over the whole site so parking is available near to wherever your room is. Check in was prompt and professional although I do agree with other reviews that more information on the hotel (where dinner is served, where the bar is etc) could be offered. We stayed in the Coach House, when approaching the building (it is away from the main house) I was quite disappointed not to have been offered a room in the main house but that was put behind us when we saw the room we were given. It was huge. There was a modern 4 poster bed, 2 armchairs, coffee table, open fire place (not in use). The well equipped bathroom was more than enough. The wardrobe was a separate closet in between the bedroom and hallway. The robes and slippers were a nice touch. We were on the ground floor and it was bliss, so quiet.
We had booked afternoon tea as part of our package and decided to take it in the bar area (this was nicely decorated with leather sofas and high bar stools). The tea was presented beautifully with good quality food, consisting of sandwiches, scones with jam and cream, carrot cake, bakewell tart, brownies and fresh leaf tea. I can honestly say that it was the best afternoon tea I have ever had, they should be proud of this. After this we took a walk in the grounds (to walk it off!).
Now for the let down...
We booked a table in the restaurant for 8:30. We arrived at the restaurant at 8:25 and were seated in a side room which was very quiet, with approximately 3 other couples who were already dining. After 5-10 minutes 3 more couples were seated in the same room. The waitress then proceeded to serve the other couples individually. She took their drinks order, then brought their drinks out, then took their food order, a bread roll was then brought out to them, then the chefs complimentary potato soup sampler....this was repeated another 2 times with the 2 other couples. It was quite obvious we had been missed off her list, my husband eventually called the waitress over when a fellow diner commented on how we had been forgotten. Our order was finally taken at approximately 9:00, we ate our main dishes 9:35 onwards. This was a let down as it felt like the meal dragged on. Putting this aside the food was good and well presented.
Breakfast. This was also a let down. I ordered a full English breakfast with a poached egg. What I got was a full English breakfast with an extremely underdone poached egg that left raw egg all over my breakfast. This was sent back to the kitchen and I was asked how I would like my egg, I said so that the white is not runny please. So when my breakfast was returned to me I cut into the egg to find it exactly the same as before and I was left with raw white all over it again. When I was approached to ask if everything was ok it was embarrassingly obvious by looking at my plate that it wasn't. I gave breakfast up as a bad job from then.
On check out we did highlight the bad service in the evening restaurant and was told that the waitresses had been given a new procedure on how to serve guests, so we couldn't blame the waitress for her illogical way of serving.
I have given this hotel a 4/5 simply because it is a really beautiful hotel that needs a little tweaking. It offers great value for money and I think it would make a fantastic wedding venue. The staff are friendly and welcoming and are doing their best (apart from the egg poacher!). Yes I would return without a doubt.
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- Also Known As:
- Wyck Hill House Hotel Stow-On-The-Wold
- Wyck Hill House Hotel And Spa
- Wyck Hill Hotel
- Hotel Wyck Hill
- Wyck Hill House Hotel & Spa Stow-On-The-Wold, Cotswolds