We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Is this place still doing business?”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Wyck Hill House Hotel & Spa
Reviewed 31 December 2009

Ok. so it's taken almost two years to write this review. The reason for the sudden urge to write? The realization that it's still in business, prompted in turn by a recent conversation where the subject of our wedding came up and someone suggested that Wyck Hill House Hotel - our wedding venue - was no more.

But it is, and I've just had a read through all the reviews this place has received on Trip Advisor. In summary, it looks like it's always been a case of hit & miss for Wyck Hill House. One moment it gets a thoroughly positive review; the next it generates a sequence of cautions not to darken its doors. Mostly the latter, it has to be said.

In our case? Hit and miss, over and over again. The wedding organizer was top notch - can't for the life of me remember her name but she was superb at her job and she was largely the reason why we didn't raise a storm - with good reason - at least once an hour during our three night stay. Among the many examples I could cite of poor service (the most consistent problem we encountered) was the wedding banquet itself. The wedding organizer was left to serve the entire meal on her own. Ok, we were a small cosy group of 25 but we had pre-ordered a very tricky menu. It meant that there were long - very long - pauses between courses and no time whatsoever for wine to be served - a task we had to perform ourselves to ensure that glasses were kept topped up.

I could go on, and on, and on, about the dreadful levels of service we experienced throughout our stay, and how I appealed to the "duty manager" to do something about the long, long waits for everything from drinks to food to towels, and how he responded with a weary, unhelpful, put upon response, that suggested he had but one thing on his mind - an exit strategy.

I'm sure he's long since departed. And the good wedding organizer too - for different, or perhaps the very same reasons. Such as the realization that they were working in a hotel that looked grand and lovely on the face of things but was in truth anything but a niche hotel. Unless the niche was all about being inconsistent.

On March 18 the wedding organizer saw us off with a friendly smile and repeated her refrain that we'd be back to celibrate our anniversary each year. "I don't think so" was our thought then, and still is. We treasure the memory of our ceremony and the company of cherished friends among rolling Cotswold Hills, but none of these things had anything to do with Wyck Hill House Hotel.

Finally, on the hit side - and to give credit where it, like the criticism, is long overdue - the food was (eventually) consistently excellent and the room they gave us as guests of honour was authentic manor but perfectly refurbished for the 21st century. It was billed as the best room in the house, and we left with no doubt that it was.

It's just a pity that we also left with so many more negative memories of a day that should stand only out in our mind for the best of reasons.

  • Stayed: March 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank LondonKairos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,502)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,319 - 1,325 of 1,502 reviews

Reviewed 1 August 2009

I booked a suite here for 2 days for my partner's birthday. When we arrived we were told that the rooms were not ready but we could have afternoon tea while we waited. Two hours later we were shown to our 'suite' which was actually just a large room. No other hotel I've ever stayed in considers a large room to be a suite. The extras such as bath robes did not materialise and there was broken glass on the bathroom floor which was not removed for 2 days. Breakfasts were a shambles, they regularly ran out of supplies e.g. orange juice and failed to top up. The food was excellent when we got it, however. We had booked some spa treatments but were told after we'd been treated that the advertised special offer price was no longer available. We were able to negotiate a half way price but no-one really seemed to know what was going on. We wrote a long letter to the manager the day before we left detailing our concerns but got no response and have not heard anything since. It's a beautiful olde worlde place but no-one seems interested in making it into the hotel it deserves to be. We adore the Cotswolds but will not return to this place again.

  • Stayed: January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank vampvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bespoke3, Manager at Wyck Hill House Hotel & Spa, responded to this reviewResponded 23 November 2009

We are delighted to announce that leading Hotel Company, Bespoke Hotels, have taken over the management of Wyck Hill House.
The hotel is currently undergoing a programme of refurbishments to restore it to its former glory and we look forward to re-opening in Spring 2010.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2009

We stayed here for three nights a week after our wedding. We had stayed at the hotel in 2007 and were so impressed that we decided to return here for our honeymoon. What a mistake that turned out to be!

We had booked through lastminute.com and it seemed that we were allocated a mediocre room based on this. It was in the basement!! It was very cold with a skip right outside our window blocking our view (of the rear car park- not the rolling hills we saw previously). After complaining to the staff, we were allocated a room on the ground floor which was again below our expectations. It was scruffy and rough around the edges.

The service at breakfast was shambolic and the quality and range of food served was poor. We decided not to dine in the restaurant based on our experience of the breakfast service and opted for room service instead. However, our meals arrived very late (and also missing a few touches that were noted on the menu e.g side salad), and our plates were not collected the following morning, nor was our room serviced. We again had to contact reception for fresh towels/ tea and coffee etc.

The only redeeming feature was the countryside surrounding the hotel. We won't be returning here, despite the wonderful location. What a disappointment.

  • Stayed: October 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank missowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2009

We arrived at what is now Robinson's on the Hill a week after it had reopened - which we hadn't realised. The hotel is gorgeous but there was still some work going on.
It took us a long time to get someone to come to reception and when they finally did they gave us a room key - only for us to find out there was someone in the room. We went back and told them and they didn't seem particularly bothered and asked us to wait an hour. We didn't mind and said we'd have some lunch, thinking that we were in a hotel, surely we could get lunch. This was a problem, we were told we could eat in the lounge or restaurant - unfortunately the restaurant was shut while they assembled new tables (?!) and there was someone drilling in the lounge. That really annoyed me to be honest - I think if the hotel wasn't ready they really shouldn't have been open.

But we went off to a nearby village for lunch and returned an hour later - we were given the same room and told the belongings had been a member of staff? After that it was a lovely stay. Except for the woman at the front desk who was surly and seemed to have no customer service skills - she didn't even apologise for the mix up or the lack of lunch - i can't stand bad customer service.

Anyway we both had lovely massages in the spa and a lovely dinner (only interupted by a slightly rowdy table which turned out to be the new owners and family!). But the dinner was lovely, the food great and our suite was gorgeous with a little terrace.

I think this hotel has the potential to be amazing, once they pull it all together and sort out the customer service. I don't mind if they're busy, or even half built, a lot can be forgiven if you're given a smile, an apology and a little friendliness.

I would go back, but only after reading reviews to confirm they had ironed out the glitches.

  • Stayed: April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank RachLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2009

We arrived on Saturday 23rd,a wedding in full swing and were told we were being 'upgraded' to a junior suite.The 'suite' was not too our taste at all,situated in the Coach house and away from the main hotel.We had booked a 'kingsize deluxe'. We were moved the next day,but I noticed as a previous trip advisor had said,men in black suits milling about the car park.They seemed to be there for the following two days.We were told that the hotel was to be repossessed on the Tuesday morning and sure enough when we went for breakfast most of reception,the dining area and bar had been stripped!
I cannot fault the food,staff or location but I don't think anyone will be staying there under the management that were there then.

  • Stayed: May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank murphy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2009

Unfortunitly for everybody who works at this stunning property, it has again fallen into administration by the seems, so... What am i ment to do with my booking for the end of july? I only phoned up to add choc's for my wife in our rooms!

So, the nice young lady has just suggested a property "just up the road", Frogmill Hotel, apparently its going to be "stunning" the young girl described... however its not yet open?

I think ill try my luck there.. watch this space!

Graham - Manchester

  • Stayed: May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank manclad76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2009

We stayed two nights and loved every minute we were there! The views were beautiful, the rooms were first class and the staff was friendly and very accommodating. The food in the restaurant was exceptional. The location was central to the day trips we went on to explore the beautiful English countryside.

  • Stayed: May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TrendyOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Stow-on-the-Wold
10.9 mi away
Cotswold House Hotel & Spa
Cotswold House Hotel & Spa
#2 of 3 in Chipping Campden
1,103 reviews
2.1 mi away
Sheep on Sheep Street
Sheep on Sheep Street
#3 of 8 in Stow-on-the-Wold
307 reviews
1.4 mi away
Number Four at Stow Hotel & Restaurant
Number Four at Stow Hotel & Rest...
#2 of 8 in Stow-on-the-Wold
989 reviews
Show Prices
Show Prices
Show Prices
2 mi away
The Slaughters Country Inn
The Slaughters Country Inn
#1 of 2 in Lower Slaughter
1,334 reviews
2.3 mi away
The Old Stocks Inn
The Old Stocks Inn
#1 of 8 in Stow-on-the-Wold
382 reviews
14.6 mi away
DoubleTree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham
#1 of 1 in Charlton Kings
388 reviews
Show Prices
Show Prices
Show Prices

Been to Wyck Hill House Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Wyck Hill House Hotel & Spa

Address: Burford Road | Gloucestershire, Stow-on-the-Wold GL54 1HY, England
Region: United Kingdom > England > Cotswolds > Stow-on-the-Wold
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Stow-on-the-Wold
Price Range: £73 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyck Hill House Hotel & Spa 4*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Hotels.com, HotelsClick, Evoline ltd, Ebookers, Cancelon and 5viajes2012 S.L. so you can book your Wyck Hill House Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wyck Hill House Hotel And Spa
Wyck Hill House Hotel Stow-On-The-Wold
Wyck Hill Hotel
Hotel Wyck Hill
Wyck Hill House Hotel & Spa Stow-On-The-Wold, Cotswolds

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing