Ok. so it's taken almost two years to write this review. The reason for the sudden urge to write? The realization that it's still in business, prompted in turn by a recent conversation where the subject of our wedding came up and someone suggested that Wyck Hill House Hotel - our wedding venue - was no more.
But it is, and I've just had a read through all the reviews this place has received on Trip Advisor. In summary, it looks like it's always been a case of hit & miss for Wyck Hill House. One moment it gets a thoroughly positive review; the next it generates a sequence of cautions not to darken its doors. Mostly the latter, it has to be said.
In our case? Hit and miss, over and over again. The wedding organizer was top notch - can't for the life of me remember her name but she was superb at her job and she was largely the reason why we didn't raise a storm - with good reason - at least once an hour during our three night stay. Among the many examples I could cite of poor service (the most consistent problem we encountered) was the wedding banquet itself. The wedding organizer was left to serve the entire meal on her own. Ok, we were a small cosy group of 25 but we had pre-ordered a very tricky menu. It meant that there were long - very long - pauses between courses and no time whatsoever for wine to be served - a task we had to perform ourselves to ensure that glasses were kept topped up.
I could go on, and on, and on, about the dreadful levels of service we experienced throughout our stay, and how I appealed to the "duty manager" to do something about the long, long waits for everything from drinks to food to towels, and how he responded with a weary, unhelpful, put upon response, that suggested he had but one thing on his mind - an exit strategy.
I'm sure he's long since departed. And the good wedding organizer too - for different, or perhaps the very same reasons. Such as the realization that they were working in a hotel that looked grand and lovely on the face of things but was in truth anything but a niche hotel. Unless the niche was all about being inconsistent.
On March 18 the wedding organizer saw us off with a friendly smile and repeated her refrain that we'd be back to celibrate our anniversary each year. "I don't think so" was our thought then, and still is. We treasure the memory of our ceremony and the company of cherished friends among rolling Cotswold Hills, but none of these things had anything to do with Wyck Hill House Hotel.
Finally, on the hit side - and to give credit where it, like the criticism, is long overdue - the food was (eventually) consistently excellent and the room they gave us as guests of honour was authentic manor but perfectly refurbished for the 21st century. It was billed as the best room in the house, and we left with no doubt that it was.
It's just a pity that we also left with so many more negative memories of a day that should stand only out in our mind for the best of reasons.
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- Also Known As:
- Wyck Hill House Hotel And Spa
- Wyck Hill House Hotel Stow-On-The-Wold
- Wyck Hill Hotel
- Hotel Wyck Hill
- Wyck Hill House Hotel & Spa Stow-On-The-Wold, Cotswolds