Having read the review of this hotel posted in October 21, 2012 I should have heeded the warning about Hertz. Like the couple from South Carolina, our Hertz rental car had a flat tire shortly after we picked it up. We spent 2 hours waiting on the road for Hertz but they only put on the spare "donut" tire from the boot instead or replacing it with a regular tire. Consequently we arrived too late for the dining room but the hotel graciously accommodated us in the bar. We had purchased full coverage from Hertz so we called again only to be incorrectly told that full coverage did not cover tire issues. Eventually, Hertz agreed that we were covered but we spent most of the day awaiting the repair vehicle. They replaced the "donut" with a standard tire but when I got the Hertz bill on our credit card, I discovered that Hertz had added substantial charges for this as well as other bogus charges, thereby more than tripling the originally contracted amount. We disputed the charges and they were eventually removed.
The hotel commented that they were familiar with similar issues with Hertz.
The hotel was charming and the grounds were spacious. The location could not be beat. I appreciated the help they rendered in providing information to make our brief stay in the Cotswolds memorable. I especially enjoyed feeling young again because although I am 71 years old, I was one of the younger people.
- Official Description (provided by the hotel):
- Stow Lodge Hotel is situated in its own picturesque grounds overlooking the market square of the historic town of Stow-on-the-Wold. The hotel has been family owned and run for over fifty years and has built up a fine reputation for its friendly hospitality and excellent service. ... more less
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- Also Known As:
- Stow Hotel Stow-On-The-Wold
- Stow Hotel On The Wold
- Stow Lodge Hotel Stow-On-The-Wold, Cotswolds