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“Uncomfortable stay”

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The Kings Arms Hotel
Certificate of Excellence
London, United Kingdom
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Uncomfortable stay”
Reviewed 25 June 2014

We have stayed here before in one of the three garden rooms - never the main building. The hotel is old and the literature warns you to be careful moving about the place but nothing prepares you for the precipitous stairs that lead to rooms 8-11 located on the third floor.

Parking is very tight at the rear of the hotel, but at least it saves you from fighting others for a space in the market square which gets very busy. The check in smelt unpleasant on check in but we never smelt it again - we thought someone may have relieved themselves at the rear of the place the night before.

We were allocated room 9 on the third floor and no assistance was offered with our luggage. Opening what looked like a cupboard door we were faced with the steepest and narrowest staircase we had ever seen - surely this cannot meet heath and safety standards. The climb would have challenged Hilary and Sherpa Tensing! After manhandling our luggage up the wooden hill we were faced with another set of stairs to negotiate.

The room was a standard double with exposed beams and stone work. The en suite was just big enough to swing a cat and the space saver toilet needs a new liquidating unit as it moaned and groaned every time it was flushed. The extractor located in the shower was insufficient to clear the steam and consequently the ceiling was mouldy.

The room was never dusted and the carpet not hoovered during our stay and the sheets were never changed. The bed was on the hard side of firm and the floors were very uneven. However the room being at the front of the property had a magnificent aspect overlooking the market square and there was a nice window seat from which to enjoy the view.

Our sleep was interrupted every morning at 5 am when the church bells tolled on the quarter hour and hour marks and the main street lighting pylon in the square was in line with our window and the very bright lights were disturbing if you have to keep the curtains open to catch a breeze through an open window on a warm night as we did.

Breakfast was edible and dinner was acceptable, but standards seem to have fallen since we last stayed at this hotel.

Room Tip: Do not accept rooms 8 to 11 unless you are a keen mountaineer.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonHollick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucinda H, Manager at The Kings Arms Hotel, responded to this review, 19 July 2014
What a shame you were so disappointed with your stay with us! We have read through your review carefully and taken all of your constructive comments on board and we will make sure these points are rectified where possible. It's never nice to recieve an average review but it's vital we know where we have fallen short so it gives us an opotunity to correct things where required
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307 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (73)
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English first
Milton Keynes, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2014

My wife booked us for a three night stay at the Kings Arms as an anniversary surprise and we were not disappointed by the experience. All staff were friendly and we were lucky enough to stay in the Desert Orchid room on the top floor...yes the stairs are interesting but that makes it more an experience - you cannot stay in as old a building without it being "interesting"-you cannot say the same for a "clinical " modern building! The room was superb with a good view out across the market square . The location made it a good base to explore out into the surrounding towns
We dined in on both nights and were treated to a feast of very high quality and tasty meals .We had both evening meals in the main bar area and found everyone friendly and helpful with a very good table service for a busy evening. Our second meal was the "pie and pint " night-totally not what we expected for a bar meal - proper meaty pies full of taste of restaurant quality.Having been lucky enough to have stayed at some more "high class" establishments i can honestly say the food here beats them hands down. Breakfst was of as high a standard as the evening meals .. The scrambled egg and smoked salmon is superb and the full english is one of the best!-especially as it uses local produce.
Our overall vist made our twenty fifth anniversary a memorable one...our thanks to all staff involved.We will definitly be back.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucinda H, Manager at The Kings Arms Hotel, responded to this review, 20 June 2014
A fantastic review!! We're so pleased we could help you enjoy your '25th Anniversary' with us! Our chef team were very pleased to hear how highly you rate their food as they are very proud of the quality of the food they send out to our customers. We really hope you stay with us again in the near future
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leicester england
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 2 June 2014

We stayed at The Kings Arms Hotel for three nights, I had contacted them prior to ask for room with shower instead of bath and this is what we received. The Kings Arms is a very old building and access with a car does appear difficult at first, we finally parked in a restricted 2 hour spot.

Check in was efficient, and the receptionist very nice. We had a room in the outside cottages, which we were very pleased with. We brought the car round to the small car park and had no problems with this, however, there are only about seven spaces and these cannot be reserved, but although Stow was very busy and also the hotel we managed to park each day on our return. However, there are some very inconsiderate people who drive their large cars in at an angle and block two spaces, but this is not the fault of the hotel. Our cottage had a seating area, and tv downstairs, plus the toilet, sink and shower. Upstairs is the bedroom with a double bed and dresser.

Good Points: Bed linen and towels very clean, with fluffy towels and cotton bed linen, and surprise surprise clean pillows. The bed was ok.

Downsides:
The bed is placed under the beam so that one side of the bed is in a very dangerous position, and although I am only 5ft 2 tall I had to bend double to walk around the bed, so anyone with disabilities or very tall would have some difficulty, ok you can get in the other side but when someone is asleep and you need to get out then that's the only way. The bed post is also very near to the stair banister, so some people may find this a squeeze.
I know its an old building but there was a large amount of dust on the beams, window sills and the doors. Large cobwebs in some areas as well. It only takes a long handled brush to get rid of them.
The carpet in the seating area was stained especially near the sofa, and there was two large stains on the bedroom carpet each side of the bed.
The toilet seat was loose, the hand basin was ok but the lights in the bathroom were in the wrong place, no mirror lights or shaver points. The shower had a very poor flow, and the water did not go down the drain very fast as a result you are standing in your shower water. It is also a small shower compartment but it was ok as we are small but again, some may find it a bit tight.
I realise that some of the problems described is due to the age and size of the building, put the maintenance could be better.

We did not eat in the restaurant except for breakfast which was ok, there is a choice of cereal, juice, water, toast etc. Orders are taken for the cooked breakfast, and tea and coffee. I had the scrambled egg and smoked salmon one day and it was delicious. The upstairs restaurant has some tables with glass tops and unfortunately I ripped a new pair of slacks on one of them, the corner had a chip in it and it also scratched my leg. Unfortunately there was no management on the premises and we were leaving that morning, however I was told to replace them and send them the bill fair enough, but the table tops are dangerous and at eye level for young children. The waiter said that they tell parents about it when they bring children in. One last point on our third night we could smell dog, which we hadn't done previously. Next morning it was now very strong smell of a sweaty dog, which we think was in the next cottage, as there is a dividing door. I know that the hotel allows dogs, but personally I don't think it is hygienic for others staying there.

All in all not a bad stay, but probably wouldn't stay there again as there are much better and cheaper places near by.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lbmking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucinda H, Manager at The Kings Arms Hotel, responded to this review, 21 June 2014
Thank you for your review. Its such a shame to reieve an average review from our guests, but we take on board all constructive comments and act on them as best we can to put them right for the future. We can only offer our apologies for some of the struggles you found with your visit with us and hope you try us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 May 2014

We arrived without a booking frantically looking for a suitable b&b for one night in Stow on the Wold. Were feeling quite discouraged till we chanced upon the Kings Arms around almost 7pm. John took our booking and was most helpful and welcoming. We were told about the steep stairs but being adequately fit we took the chance and lugged our bags up... we had two double rooms 8 and 11.
Extremely clean, luxurious and quaint... my room 11 was beautiful and looked out onto the main square. The windows had a warning notice [being over 500 years old there was a risk of them falling off if opened...I found that very charming!] and although fully carpeted the floor boards had a muffled creak and at various places sloped quite alarmingly...wonderful! The large pedestal fan was very welcoming ...
Breakfast is served in the 1st floor restaurant - again, charmingly decorated with unusual chairs and pretty artefacts. We were served by the very friendly and charming Kim who went out of her way to print out maps and directions for the next leg of our journey - very much appreciated! A delicious hot English breakfast with an array of cereals, fruits, along with marmite and peanut butter... excellent choices and plentiful.
Although it is in the centre of the bustling square the noise or lights do not intrude into the rooms and I would heartily recommend this lovely old inn in the heart of Stow.

Room Tip: Room 11... faces the square but be warned of the steep stairs to get to the room - well worth the cl...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucinda H, Manager at The Kings Arms Hotel, responded to this review, 20 June 2014
Thankyou for your very kind review. We're so pleased you enjoyed your stay with us and all the quirky and charming details that go with the old age of building and interior. It really does add to a great stay in the Cotswolds. Kim was also pleased she could help and be there for you to offer advice. We look forward to seeing you again soon
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Berkshire
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 May 2014

Left our home town at lunchtime yesterday with the intention of just finding ''somewhere to stay'' in the Cotswold's. Ended up at the Kings Arms hotel in Stow on the Wold and we were not disappointed.

We stayed in room 9 the Desert Orchid room and it was lovely. Staff were very friendly and the regular locals were also really nice people. Breakfast too was really good and this took place in the quirky restaurant on the first floor.

All in all a great time was had and I would thoroughly recommend The Kings Arms Hotel for anybody looking for accommodation in Stow.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rootleheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucinda H, Manager at The Kings Arms Hotel, responded to this review, 20 June 2014
Thankyou for finding the time to review us on Tripadvisor. We're so pleased we could make your stay with us a pleasant and comfortable one. We're really lucky to have such great locals too as they always make everyone very welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caerphilly, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 May 2014

What a lovely, experience. The staff namely "Maisy" was delightful. Nothing was too much to ask for. I requested that I order an item from the starter menu and it be turned into a main meal. Not a problem! I got exactly what I asked for! Maisy topped my wine up for me and was totally attentive! My husbands steak was exactly as he asked, medium rare cooked to perfection and he is hard to please for sure! This is a jewel of a pub/restaurant in the Quaintest of english towns. Be sure to eat here, its just lovely.
Well done Kings Arms your obviously employing the right people and doing yourselves proud!
Kirsty Hartland.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank hartlandjak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucinda H, Manager at The Kings Arms Hotel, responded to this review, 20 June 2014
We're so pleased you enjoyed your visit, and Maisy was over the moon that she helped make your visit a good one. We really hope to see you again soon
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Cheltenham, United Kingdom
2 reviews
Reviewed 15 May 2014

My visit to the Kings Arms was a quick over-nighter between destinations around the Cotswold. From the moment I stepped over the threshold Lou and her team were extremely welcoming and could see I'd had a long day in the brisk May weather and offered to dry my jacket and a beverage of choice? A refreshing pint of one of the House Ales eased my pain. The downstairs was a pleasant, warm, relaxing public house with a mixture of young and old customers who talked about the days/weeks activities and even let a complete stranger join in on the conversation of "will we ever have a proper summer and win the world cup?" Really nice crowd of locals.

After a few more pints I decided to order food, I went for the sheppards pie which came out with a side bowl of seasonal vegetables, I really like LOTS of gravy with vegetables and without questioning the waitress ran back to the kitchen and brought out a separate pot of gravy (which was home made not instant - yummy) this really hit the spot and reminded me of home cooking.

The room it self was clean, well presented and really warm considering one wall was a Cotswold stone external wall, all bedding really soft and clean and a choice of hard and soft pillows.

I didn't hang around for breakfast had a quick coffee paid and was on my way too meet up with friends, the overall opinion is the small things matter to myself and this place really hits the nail on the head.

Thanks Lou and team.

  • Stayed May 2014, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank jack o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucinda H, Manager at The Kings Arms Hotel, responded to this review, 20 June 2014
Thank you so much for your kind review. We agree its definately the small thingsthat make the difference and we most certainly do our best to take care of the smaller details. The whole team were thrilled to receive such a lovely review. Many thanks
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Additional Information about The Kings Arms Hotel

Property: The Kings Arms Hotel
Address: The Square, Stow-on-the-Wold GL54 1AF, England
Region: United Kingdom > England > Cotswolds > Stow-on-the-Wold
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #8 of 21 B&Bs / Inns in Stow-on-the-Wold
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Kings Arms Hotel 4*
Number of rooms: 10
Official Description (provided by the hotel):
The Kings Arms is a quirky raditional Country Inn offering a warm welcome with traditional English food, real ales and wines available both in the ground floor pub and 1st floor restaurant with views of the Market Square, whilst our cosy bedrooms and cottage rooms offer the perfect place to base yourself when exploring the beautiful countryside and local Cotswold attractions. ... more   less 
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Also Known As:
Kings Arms Hotel Stow-On-The-Wold
The Kings Arms Hotel Stow-On-The-Wold, Cotswolds

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