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“Cancellation”
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #6 of 7 Hotels in Stroud
Brackley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Cancellation”
Reviewed 19 September 2013

Booked hotel at 17.30 on the day before my visit but due to illness had to cancel at 8am on day of booking. Hotel insisted on 100% cancellation on a booking that they had only had for a few hours.
I know it is in their small print but I think this is a very short sighted policy.
Will not be staying there again ( I've stayed times in the past).

Stayed September 2013, travelled on business
Helpful?
2 Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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English first
Yorkshire
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 September 2013

Stayed here for business and wasn't in the hotel much. Nothing much to say, clean and did the job. Breakfast was a bit sparse with the cooked side although plenty of choice. Would stay again when in the area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlfaMaleYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
Reviewed 27 August 2013 via mobile

We received a cold welcome to this hotel. The lady on the reception was rude and made me feel very awkward upon arrival. The bedroom was small with stained carpets. Every noise could be heard from outside which resulted in a sleepless night. When checking out the lady was again very rude, with no manners and didn't ask about our stay at all. I have never felt so unwelcome. We couldn't wait to leave.

Overall: - Negatives - extremely poor customer service - noisy room.

Positives - good shower, nice breakfast, good location.


  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katiefee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Stroud hotels

London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2013

Stayed here whilst moving our daughter in nearby, excellent location, the rooms are old fashioned but charming and immaculately clean, and unlike other hotels the window opens so you can have some air in the room. There is free parking and the restaurant is excellent value and has a lovely atmosphere. The staff were very friendly. Highly recommended

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bernadette0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folkestone, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 August 2013

We stayed there whilst supporting our son and partner who were cycling from John O'Groats to Lands End. It was directly on their route (in the town centre) and the staff were extremely helpful and supportive. Ensuring bikes were safely stored was important to us and this was no problem. The rooms were of good size, clean and comfortable. The food was excellent - in particular breakfast was served promptly and was well presented - and very tasty! It was a Saturday night so we were a little disturbed by people leaving other venues - and bottles being put into the bottle bank!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Avrodog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 August 2013 via mobile

My husband & I stayed here with our two young children (5 & 2yrs) for one night as a base for visiting friends.

The hotel readily agreed to an early check in for us & when we arrived at 10:30 the room was ready for us.

We stayed in a family room which consisted of two single beds & a double. All of the beds were comfortable & the room & bathroom very clean.

Breakfast was great, with plenty of choice & a fabulous cooked breakfast.

We would definitely stay here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coldwellk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2013

well the room was really nice and quite it was the room 106 i believe, nice view looking over head the car park towards station,good space for the money i paid, seems like they have done a good job with the rooms,staff was friendly who offered to carry my bag and showed me the room,which is unlikely now a days.they have change their menus from Thai to English but didn't bother me much since the food was lovely and the restaurant ,bar and the service was well appreciated and finally breakfast was spotless can't ask for more,full English breakfast teas coffees juices fruits...
honestly if i visit stroud again i will stay at the THE IMPERIAL

Room Tip: rooms facing the station are great
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hish r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: Station Road, Stroud GL5 3AP, England
Region: United Kingdom > England > Cotswolds > Stroud
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #6 of 7 Hotels in Stroud
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Imperial Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
The Imperial Hotel is situated in the centre of the Cotswold town of Stroud amidst beautiful countryside views. Recently renovated with bright, modern furnishing, The Imperial Hotel was once a coaching inn and was built over 300 years ago. It still retains many period features throughout the hotel. All 23 rooms at The Imperial Hotel feature private en suite bathrooms, TVs, hairdryers, and tea and coffee-making facilities. Full English breakfasts are available to guests each morning. The Imperial Hotel Thai Royal Orchid Restaurant serves a traditional Thai menu. The hotel also offers a range of wines, real ales and single malt whiskies. A traditional afternoon tea is served every day from 12:00 until 5:00 pm. Pre-booking and pre-payment is essential. There is a spacious 3 bedroom apartment for hire in the premises. Stroud is situated in the Cotswolds surrounded by beautiful countryside, rivers, streams and wooded valleys. Stroud Railway Station is immediately next to The Imperial, and the nearby M4 motorway is easily accessible. ... more   less 
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Also Known As:
Imperial Hotel Stroud
The Imperial Hotel Stroud, Gloucestershire

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