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The Imperial Hotel
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Reviews (220)
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All reviewsthai restauranttrain stationfull english breakfastcentral locationgood nights sleepbirthday partytea and coffeetwo nightsstayed here for one nightno liftexcellent breakfastcomfortable roomtown centrewarm welcomebar arearadiatorvenue
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153 - 158 of 220 reviews
Reviewed 18 October 2013

the service was poor and the rooms average. better stay in premier inn than here...I chose the hotel for the location, which is very central and made it very easy for us to visit the family. The staff couldn't care less about what we needed or the quality of our sleep( we are disturbed a few times a night by the noise outside)

  • Stayed: September 2013, travelled with family
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1  Thank Lydi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

Stayed here recently for 2 nights - whilst the hotel is not bad, the room we stayed in was very noisy due to cars outside and the train station opposite. Both nights we were awoken by people arguing in the street outside our room (first floor) since the windows are single glazed and don't soundproof. The food in the restaurant is good along with breakfast and they have some nice beers on, and the hotel offers free wifi in the bar, restaurant and foyer. Overall, it was ok but certainly not great.

Stayed: October 2013, travelled with friends
Thank s1d972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

Booked hotel at 17.30 on the day before my visit but due to illness had to cancel at 8am on day of booking. Hotel insisted on 100% cancellation on a booking that they had only had for a few hours.
I know it is in their small print but I think this is a very short sighted policy.
Will not be staying there again ( I've stayed times in the past).

Stayed: September 2013, travelled on business
2  Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

Stayed here for business and wasn't in the hotel much. Nothing much to say, clean and did the job. Breakfast was a bit sparse with the cooked side although plenty of choice. Would stay again when in the area.

  • Stayed: September 2013, travelled on business
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Thank AlfaMaleYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013 via mobile

We received a cold welcome to this hotel. The lady on the reception was rude and made me feel very awkward upon arrival. The bedroom was small with stained carpets. Every noise could be heard from outside which resulted in a sleepless night. When checking out the lady was again very rude, with no manners and didn't ask about our stay at all. I have never felt so unwelcome. We couldn't wait to leave.

Overall: - Negatives - extremely poor customer service - noisy room.

Positives - good shower, nice breakfast, good location.


  • Stayed: August 2013
    • Value
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Thank katiefee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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