I made a complete botch of the booking at this hotel and turned up a day late having just received an email outlining charges for a 'no show'. The receptionist hardly laughed at me at all (not in view anyway), waived the no show charge and switched the booking to that night. There was absolutely no need for her to do that as the error was entirely mine so I am very grateful. On top of that, my wife and I were allocated an extremely comfortable dual aspect room with a four-poster bed which we discovered the following morning was just the 'standard room' quality. Evening meal in the Jack O'Hare bar was very good as was breakfast. We highly recommend this hotel and will most definitely stay there again, looking forward, next time, to the 'fine dining' Beaufort Restaurant.