We arrived at the Ormond, it looks very good from the outside, lots of kerb appeal. The pictures on the website look good also - don't be fooled! There is no parking at this hotel. You can park for free on the local streets for a max of 1hour then you have to move to a local pay and display. A total hassle which we didn't expect.
We were greeted on arrival by a young man who seemed to be in charge. he was rather abrupt and told us in no uncertain terms that check in was not until 3pm. He instructed us to leave our bags (unattended) in the public lounge area. When we did finally come back to check in a young waitress in the bar took us to our room, this was after we had to sign a disclaimer stating that loss of room key would be charged at the cost of £35.
The room itself was meant to be a superior double at a cost of £140 per night. A bit steep we knew but we had expected something special - NOT. The room was situated over the kitchen, overlooking a noisy courtyard/bar area. Noise and smells were pretty bad overall. The room itself was small, shabby with a stained carpet. The bathroom was large but had cracked floor tiles, dirty grout/sealant around the bath and the shower (over the bath) only ran warm water, never hot. The room was compLetely overpriced! We couldn't ask to move because we knew the hotel was full.
Breakfast next morning was chaos, with one member of staff trying to do everything because another member of staff had not turned in. Service was inefficient, we had to keep asking for tea and toast. there was no yoghurt or fruit on offer, glasses and tea pot were dirty. tea and toast eventually arrived cold. Cooked breakfast was okay but nothing seemed to come together to make it a relaxed and pleasant start to the day.
The place appeared to be understaffed. there was never any sign of the owners or any person in charge. The staff were very pleasant and tried to help but always seemed rushed and disorganised.
We had booked for 4 nights but after the first night we managed to book a room across the road at the Close Hotel. We cancelled the Ormond and moved. The Close was half the price. We had a fabulous, spacious, clean room. The decor was contemporary and far superior, the staff were really professional. our room overlooked beautiful gardens - heaven.
Please don't be fooled, the Ormond is overpriced and not up to standard. Despite our experience, we really enjoyed Tetbury. It is a lovely town.
- Official Description (provided by the hotel):
- Located in the centre of Tetbury, The Ormond is a stylish, Cotswold inn within easy reach of Westonbirt Arboretum, Highgrove and the market towns of Cirencester and Stroud, providing an ideal base for discovering this area of outstanding natural beauty with its many picturesque villages. Tetbury, with its array of old buildings and independent boutiques and galleries, is made for exploring, or we can arrange other activities for you. From hiring a classic car to 18 holes of golf, flying lessons or clay pigeon shooting there is plenty to occupy you for a few days away. Dating from the 16th Century, the hotel is a comfortable blend of old and new, creating an atmosphere which is relaxed, informal and individual. With elegant rooms, delicious award-winning food, a friendly bar and exceptional service, the Ormond is the perfect location for business or pleasure. ... more less
- Reservation Options:
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- Also Known As:
- The Ormond At Tetbury Hotel Tetbury
- The Ormond At Tetbury Cotswolds