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Darren
Stone, United Kingdom

One night getaway

5.0 of 5 bubblesReviewed 9 Apr 2024via mobile
Single room number 4 probably the smallest hotel room I've ever had but it worked and was excellent with a really comfortable bed and a great shower to boot ,would definitely stop here again next time I'm about and the pub next to the place does a great steak and chips .Not quite sure why you have to pay for parking though but there was an excellent young lady on reception who showed me where to park
Date of stay: April 2024
Trip type: Travelled solo
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3 - 8 of 847 reviews
Reviewed 2 March 2024

Rented the whole house for a party of 14 for a week (6 couples and 2 singles) . 10 double bedrooms and 2 single. Gated private parking for 6 cars. Very comfortable accommodation with a large kitchen dinning room and two TV lounges. All bedrooms are large with all having different décor. All rooms en-suite but some shower rooms small. Heating good and the management based just across the road could not be more helpful. Good comfortable beds and furnishings throughout. External hot tub for 8 under cover and BBQ supplied if requested. We enjoyed our week here. Beach only a few hundred yards away.

Room tip: The house/hotel is available to book under different names we booked it under the name of Galene House.
Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
Thank archie6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2024 via mobile

We have stayed over the last few years in a number of the Mercer hotels and keep returning because we like them so much. This visit we booked Stattons for a change and we didn’t regret it . I have a feeling we’ll be booking the same room next time we visit Southsea .
The room (3) was spectacularly light and airy and beautifully furnished . The bed was super comfortable and it was so quiet at night we had the best sleep ever .
I phoned reception as I couldn’t find a hair dryer and within 5 minutes one was delivered to my door ! Cannot fault any of the service .
There has been quite a lot of investment since our last visit which was just before Covid and it shows ! Breakfast room ,garden room the reception moving location and the standard of decor .
We look forward to our next visit and hope to stay longer next time

Room tip: Check out all the hotels to find what suits you all have their quirks and difference
Date of stay: February 2024
Trip type: Travelled as a couple
Thank RosieT10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2024

Lovely building, decent interior, very clean, kitchen well stocked, helpful staff. Unlike when it operates as a hotel, no amenity products were supplied (not even shower gel) which was disappointing considering the price for private hire, and limiting check in check (4pm!) and check out (10am!) times, again compared to a hotel and the additional price. So despite booking over '3 days' Fri - Sun for a weekend, we would have been there for only 40hrs in total had we not paid an extra £400 for late check out which is essential for family breakfast and pack up etc. Overall a nice experience but left feeling like value for money wasn't there.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank SamJamesZ2345DF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception H, Owner at Stattons Boutique Hotel, responded to this reviewResponded 31 January 2024

Thank you for taking the time to leave a review after staying with us across two properties for your wedding weekend. It was a pleasure to meet you and your husband plus extended family. We were somewhat surprised to read your review today and do feel it's important to correct some misleading comments within your review regarding pricing and make clear that the property was booked as a "self-catering" stay. This ensures future bookers and review readers are receiving accurate details.

Two of our properties were booked, through an agency, and a 1pm check out was requested at both properties. Check out time is clear on reservation and, whilst some flexibility can be accommodated at times, this was 3 hours later than normal. As I'm sure you can appreciate this limits the time the housekeepers have to turn around the property so more staff are required to assist cleaning the large buildings thus reflected in the £200 rate for these additional working staff members. The rate was not £400 as suggested, this was for both of the properties booked. As you booked via an agency - rather than direct with the property itself - naturally fees are higher as they will add on their own commissions. You mention the stay was more expensive than a hotel stay but this is, of course, as you have access to additional property areas from a large kitchen, diner, lounge, cinema room etc. All these areas then require extensive cleaning more so than single hotel bedrooms.

Our understanding was the booking was for a "family get together" but it became clear on arrival this was in fact a wedding party with guests mentioning they'd all been told to pretend it wasn't a wedding. Guests seemed to have the understanding they were booked into a hotel, rather than a self catering holiday let which caused some confusion for your party as they had not bought items they perhaps would have needed.

Staff went out of their way to help your party from when the fire alarm was set off by one of your guests, to toiletries being requested and immediately provided (not normally given in a self catering property as most guests bring along their own). Not only were they provided but staff took them round to all of your guest bedrooms to help out.

In addition staff did allow both properties to check in early (well before 4pm), and took in both your shopping deliveries which had been arranged early without our knowledge. We also provided a pre stay tour of the properties, plus arranged another nearer the date for which you didn't arrive.

I'm sorry that - despite quite extensive staff care and attention (not usually part of a "self catering" stay) you felt the stay didn't provide value for money for your wedding group.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2023 via mobile

Beautifully decorated room, clean and comfortable. Very friendly and extremely helpful staff. Good food, including a great Sunday roast at the restaurant. Parking is easy, either provided street permit or chargeable car park. Would definitely recommend.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank prodromoss2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023

Stayed here for 4 nights with a group of friends.We had a very enjoyable stay.We were in the Statton annexe a short walk to the main reception and where you go for breakfast.Our room was on the ground floor and was very comfy.large bed lovely shower room and bright and colourful decor.All the rooms seem to be decorated differently adding to the charm.The FlorenceArms Pub served excellent food with very friendly staff.I would like to mention Ellie who was so helpful,nothing was too much trouble.She and another receptionist carried cases,bags up upstairs and downstairs.She is a very valuable asset to these 3 hotels.Breakfast was a treat with a varied menu,the sausages are to die for.I would recommend this hotel and would definitely stay again
P

Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank jenniferlV2138KY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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