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“extremely average - Eventually!”

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Hotel ibis budget Portsmouth
Ranked #19 of 38 Hotels in Portsmouth
GreenLeadersSilver level
Bedford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“extremely average - Eventually!”
Reviewed 31 August 2011

when we arrived at Etap Hotel Portsmouth the first thing that struck us was the size of the car park! there are about 12 spaces for a hotel of about 60 rooms!
We parked up in the only available place and went in at 12:00 as we were told we could check-in, it was the speediest check-in i had ever experienced in any hotel - well done Etap, now for the rest of the stay!
when we got to our room (room 23, ground floor) we opened the door and the immediate smell of smoke over powered us (considering this is a completely non-smoking hotel, not a good start) so i went to open the window to air the room but to my surprise it was already open and the safety device to stop the window being open more than a few centimetres had been broken allowing the widow to swing freely like a kid in a play park!
After putting our bags down, we noticed another smell! this time it was eminating from the sink and was a disgusting eggy stench but, we decided to leave it (and hope that it would go) and go out to grab some lunch.
When we returned, some 45 minutes later, we were once again met with a stench at our door but, this time it was a gutwrenching, gag inducing, eggy overhaul! I immediately shut the door and returned to the front desk to explain and we were straight away changed room (1st floor, number 108), which when we got to it smelt so fresh it was hard to believe we were in the same building, the room was the same layout but everything was clean, fresh and working correctly!
Everything was then fine about our stay until the following morning when at 10:20am, whilst we were relaxing and watching sunday morning tv, a knock came on the door, i went to answer it and was met with a cleaner trying to get in my room with her 'all room unlocking keycard' she said 'I'm here to clean your room' to which i replied 'we dont have to check-out until 12:00 and we're not ready to leave yet' which was met with a loud tut and a shout down the hall of '108's not ready yet!' in her most sarcastic of tones!

One thing i will say about this hotel is that it is in prime position for what we needed it for and that is going to Fratton park, for the football, i would not advise anyone other than football fans (home or away) booking in here on a matchday!

The rooms, although they look like jail cells, are adequate enough for one night stays and you get what you pay for with regards to ameinities!

Room Tip: dont get ground floor
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  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
Thank shaunj716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtapPortsmouth, General Manager at Hotel ibis budget Portsmouth, responded to this review, 2 September 2011
Thank you for your feedback, I will personally look into this with the Housekeeping team. Feel free to call me on 02392 736386 to discuss this further. With kind regards,
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Traveller tips help you choose the right room.   Room tips (120)
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2 reviews
Reviewed 29 August 2011

We paid £50.00 for one nights stay. The window was broken, the blind on the window was broken. There was a condom stretched over the smoke alarm which was not only disgusting but a massive health and safety hazard!! And to top it all off, at about 10.00 am housekeeping unlocked the door and almost walked in while I was in the shower and my girlfriend was in a towel despite checkout time being midday. The room was basic you could pay the same at other hotel chains and have a much nicer stay.

  • Stayed August 2011
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank lindznluke4eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtapPortsmouth, General Manager at Hotel ibis budget Portsmouth, responded to this review, 30 August 2011
Sorry to hear that you were disappointed with your experience of the hotel. I would like to look into this matter personally and come back to you. Please could you send your email address or phone number to H6462-gm@accor.com. Kind Regards,
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Travellers are raving about these Portsmouth hotels

Folkestone, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2011

This hotel room was clean, tidy and provided most of what we needed. There were no tea making facilities but they were available in reception. The shower was excellent. The only comment we would make is that a mirror near to a plug socket would have been useful. Staff were friendly and helpful.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Julie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtapPortsmouth, General Manager at Hotel ibis budget Portsmouth, responded to this review, 30 August 2011
Thank you for your review, I am pleased to hear that you enjoyed your stay at Etap Hotel Portsmouth.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackwood
Level Contributor
4 reviews
3 hotel reviews
Reviewed 21 August 2011

No frills, no problems. You get what you pay for. Staff very good at their job. We stayed last year and nothing has changed this year only a tenner on the cost of the room. Would recommend to anyone needing to stay overnight for the early ferry crossing.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tania B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtapPortsmouth, General Manager at Hotel ibis budget Portsmouth, responded to this review, 30 August 2011
Thank you for posting your thoughts on here. Both myself and the team here are pleased to hear that you enjoyed your stay. We hope to welcome you back in the near future. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 August 2011

Having baulked at the squalor in the Market House Tavern we found ourselves in need. ETAP came up trumps, functional,very clean and a great value breakfast. Only minor gripe is lack of Parking, but the spaces not allied to ETAP were clearly marked.Even with a Pompey home game on first night we had no trouble with noise or the crowds. Would use ETAP again.Forward booking gains a discount.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rainbow1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 11 August 2011

Worked well as an overnight base for ferry. Room basic and functional. Parking a worry had to use B and Q car park and we had lots of luggage/ bikes,etc for our holiday. we used the room on a Tuesday evening and it was very quiet, however don't know if match day would be a problem as almost next door to Portsmouths ground. The staff were pleasant and helpful, all in all a pleasant overnight stay.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtapPortsmouth, General Manager at Hotel ibis budget Portsmouth, responded to this review, 12 August 2011
Thank you for posting your feedback, both myself and the team here are very pleased to hear that you enjoyed your stay with us. We hope to welcome you back to Etap Portsmouth again. Kind Regards.
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Additional Information about Hotel ibis budget Portsmouth

Property: Hotel ibis budget Portsmouth
Address: Unit 4 The Pompey Centre Fratton Way | Fratton Way, Portsmouth PO4 8SL, England (Formerly Etap Hotel Portsmouth)
Phone Number:
Region: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Business Centre with Internet Access Free Parking
Hotel Style:
#1 Best Value Hotel in Portsmouth
#2 Green Hotel in Portsmouth
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel ibis budget Portsmouth 2*
Number of rooms: 120
Official Description (provided by the hotel):
WAQAS BIN TAHIR, the manager of the Hotel ibis budget Portsmouth hotel, would like to welcome you. Hotel ibis budget Portsmouth is a low-cost hotel situated in Fratton, 5 minutes walking distance of Fratton Train Station, close to Pompey FC, Portsmouth City Centre. Great proximity to the beach, shopping and nightlife of the town. All 120 guest rooms are 100% non-smoking and has en-suite shower, air cooling as well as flat screen TV with Freeview. As much as you can eat continental breakfast buffet is served every morning at £5.50. Free Wi-Fi available for all guests. Free offsite parking at B&Q opposite the hotel (permit is required from reception). Limited onsite parking on first come first serve basis. Ferry Terminals, Gunwharf, Guildhall, Spinnaker Tower, D-Day Museum and Historic Dockyards are 10 minutes away by car or taxi for those who would like to explore beautiful Portsmouth. ... more   less 
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Also Known As:
Etap Portsmouth

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