I have been many times to a Las Iguanas to different location around the Uk and I've always been satisfied but this was the only time were I have been disappointed for several reasons.
My friends and I arrived there before 7pm so we took advantage of the " happy hour" deal. We ordered different cocktails that were supposed to be with alcohol but instead we have just been served a mix of mango juice and water I guess...For this reason I won't recommend anyone to get fooled with this fake deal because you don't get any alcohol with these cheap "cocktails".
About the food my friends didn't have any complains but I ordered a beef fajitas and I was a bit disappointed because had very few strips of beef which was not tender as it usually is.
The worst part came at the end, just when we wanted to leave and asked for the bill. All of us wanted to pay with debit card and this became a disaster. The helpful waitress tried with different pin pads for 5 or 6 times, but all their machines didn't have any connection. She then asked help to her manager (Pauline) who apparently was busy doing something else...It was getting late and we were all stuck there because we couldn't pay. After 20/30 minutes we really wanted to leave straight away without paying but fortunately the waitress was really kind and in her respect we decided to stay because we didn't want her to pay for our bill.
Finally the manager came to our table to apologise and explained that she had to restart the system of their pin pads and that could take a while...She offered us a shot of something pink that again was just a joke and didn't contained any alcohol. We felt really offended by this in fact we complained again with the waitress who offered us another shot of Sambuca that was finally a real shot!
At the end we were so fed up of that and we all went to the closest ATM and we paid cash!
Terrible experience and I would just suggest Pauline to improve her customer service skills and also to let customer know in advance when they cannot pay by card! that would have been much better!
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