Arrived at this account on Saturday 19th July 2014 as pre arranged at 7.30 in the evening, we ordered our starters which were checked by waiting staff on 3 separate occasions, it was not until 9.30 that the last customers in our party received their starters.
The waiting staff were very inexperienced and had to be shown what a double gin & lime was, although they did try there best.
The starters came out at different intervals during this 2hr period, also 2 of the waiting staff were distressed and crying and you could hear foul language coming from the kitchen.
At no time did the female manager come to the table to apologise she left this to the duty floor manager, I feel her actions were inappropriate and feel you need to investigate this further, this is not giving Greene King a good name & I can assure you I will not be recommending this outlet to anyone. It completely ruined our night.
This is a shame because the venue & location is perfect & I'm sure sales would increase more if the correct management were in place
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