My mother booked this hotel for her 60th birthday to celebrate with all the family 7 adults and 11 children! - so it included 7 bedrooms book for dinner bed and breakfast.
On arrival the reception staff were helpful, the rooms were lovely, ours over looked the restaurant from the 1st floor. They were clean and well presented. All our rooms where down the same corridor which was nice.
The pool was a bit small for the size of the hotel but the children enjoyed it - other than being told off for the noise volume from the bar area - They are children playing in a pool. The echos were not the fault of the children having fun but the "miserable" people in the bar. I will add they were not actually that noisy!
The first nights meal was good but the saturday night was fantastic thenks to CAROLINE the waitress that went above and beyond her postiton making it a very enjoyable celebration... THEN Sunday evening was awful!!! The staff had informed us that they were going to be cover as they had their late christmas party.
The staff that covered didnt know the menu (which was there excuse for such poor service!) We had informed them when seating that a few of us would need to leave fairly promptly after eating. An hour after being seated our starters finally arrived with exception to my mothers who had been forgotten about! It then took then another half hour to clear the plates and bring out the main. At this point it was 8.30 (we booked the table for 6.30) and my family needed to leave to travel back. All we had from the lady "in charge" that night was she apologised but she was making the best out of the situation of covering an unfamiliar resturant!
I would like to thank the staff for their efforts but feel let down by the final nights experience
- Official Description (provided by the hotel):
- Discover the Marriott hotel in Portsmouth, UK, providing easy access to major routes and airports, a convenient location near popular sights, like the Port Solent Marina,Spinnaker Tower, Gunwharf Quays Outlet shopping and historic Naval Dockyard. The hotel offers an ideal setting that makes business trips successful and leisure travel a pleasure. Sample the exciting, fresh flavors of our new Sealevel Restaurant or relax with a Starbucks coffee in our Sealevel Lounge. You can stay fit in our health club or dip into the refreshing indoor pool. And when planning a business or social event, you'll find 785 square meters of impressive Portsmouth, UK, hotel function space, complemented by expert catering and audiovisual services, ample parking and welcoming staff. The greenest hotel in Portsmouth, UK, has been transformed with the completion of its meeting, bedroom and leisure renovations. Enjoy stylish, spacious guest rooms offering a sleek and contemporary space to relax and recharge, with plush bedding and high-speed wireless Internet access. ... more less
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- Also Known As:
- Marriott Portsmouth Hotel Portsmouth
- Portsmouth Marriott