I never stayed in the hotel. My partner bought me a spa day voucher at the hotel as it was apparently highly recommended on the site and was close by.
However, when we arrived we waited for a while to be acknowledged in the spa room. I showed them the email confirmation and voucher for the spa massage (which included a 30 minute massage of my choice and a free pass for a friend to use the spa facilities) that was booked months ago and they refused to give me any treatment and shooed us away!
We were really confused and said we paid for it and asked why we were refused any treatment?
They said we never had the right voucher and insisted we pay again or leave.
As this was for my birthday we paid for another treatment. I could not believe how rude and how disappointing their customer service was.
I asked to have a facial which was 30 minutes long and really over priced for what you get. The woman giving me the treatment rushed me to get changed and barged in when I was not ready. She was rude making the treatment awkward when it was meant to be relaxing. She rushed the facial and it was cut short by 10 minutes, just so she could go for lunch early!!
Will never go here every again for a treatment or to book a room to stay! Highly disappointing!
It's a shame you have to do a lot of research before you book for hotels or go to places in order to enjoy your day/night, yet high level of customer service is fundamental for any restaurant, shop, hotel etc!
- Official Description (provided by the hotel):
- Discover the Marriott hotel in Portsmouth, UK, providing easy access to major routes and airports, a convenient location near popular sights, like the Port Solent Marina,Spinnaker Tower, Gunwharf Quays Outlet shopping and historic Naval Dockyard. The hotel offers an ideal setting that makes business trips successful and leisure travel a pleasure. Sample the exciting, fresh flavors of our new Sealevel Restaurant or relax with a Starbucks coffee in our Sealevel Lounge. You can stay fit in our health club or dip into the refreshing indoor pool. And when planning a business or social event, you'll find 785 square meters of impressive Portsmouth, UK, hotel function space, complemented by expert catering and audiovisual services, ample parking and welcoming staff. The greenest hotel in Portsmouth, UK, has been transformed with the completion of its meeting, bedroom and leisure renovations. Enjoy stylish, spacious guest rooms offering a sleek and contemporary space to relax and recharge, with plush bedding and high-speed wireless Internet access. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Portsmouth Hotel Portsmouth
- Portsmouth Marriott