We had one night in this hotel for my birthday. The place is really dirty and unloved. On arrival the receptionist was rude and un welcoming and attempted to charge us £5 to park our car when it clearly says on a huge sign on entry to the car park 'FREE PARKING FOR HOTEL GUESTS', when we pointed this out she proceeded to argue with us and insisted we pay, at which point my husband showed her our booking confirmation email which stated free parking. Only then did she stop arguing with us. We had no hot water in our bathroom, and when we complained on our way to dinner the receptionist just said 'oh im sorry about that' and did nothing else. The following morning we had only hot water and no cold! Check out was by the same rude receptionist. Wifi was so slow it was pointless.
Bed was uncomfortable and bedding tatty and ripped and the pillows were terrible. Would not recommend going here if, like us, customer service is important to you!
- Official Description (provided by the hotel):
- The original Queen's hotel was known as Southsea House and was built by the architect Augustus Livesay, in 1861. It was then a large private house owned by Sir John and Lady Morris and was later transformed into one of the first hotels in Southsea by William Kemp Junior, this is when it became known as the Queen's Hotel. In the late 18th century the Queen's Hotel had a yacht club that stood behind it called the Royal Albert and was also surrounded by woods, which were then called Stone Woods.On December 8th 1891 in the early hours of the Sunday morning a disastrous and fatal fire occurred. Aided by strong winds it raged until the whole of the premises had been completely gutted. The Hotel was rebuilt in 1903 by the architect T.W.Cutler into the splendid building that stands today, complete with its Edwardian baroque style in brown terracotta. ... more less
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- Also Known As:
- Queens Hotel Portsmouth