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“Really bad, avoid if possible”

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Travelodge Portsmouth
Ranked #22 of 38 Hotels in Portsmouth
Suffolk, England
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Really bad, avoid if possible”
Reviewed 12 November 2013

Only thing good to say about this hotel is its location, close to the ferry terminal.
Everything else about it makes it the worst Travelodge I have ever stayed in, and I have stayed in a lot!
TV was not working, and I understand it hadn't worked for days! Wi- Fi didn't work either. Room had no pillows! Toilet didn't flush properly and continued to run through the night. Noise from other residents woke us up at 2.00 in the morning and at various other times. If the walls in this hotel are insulated they need a whole lot more! It's the noisiest hotel I have ever stayed in. Staff seemed some disinterested in the problems.
Such a shame because usually Travelodge offer good value, not this time!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John-Suffolk_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Amy from Customer Care at Travelodge Portsmouth, responded to this review, 15 November 2013
We are sorry to learn about your dissatisfaction during your recent stay with us John-Suffolk-England. We expect all of our rooms to have facilities in good working order so it is regrettable to learn that the TV was not working on your arrival and that the toilet did not flush correctly. The hotel has confirmed that on this particular occasion they had a power surge on site which meant this affected the TV service which has since been repaired. Our Wi-Fi service is offered through one of our partners called Arqiva who do have a dedicated Customer care team who we will contact to advise of the problems you had with the connectivity. We are also sorry to learn you were disturbed by other guests at the hotel, we do ask our customers to be courteous to other guests during their stay. We would like to investigate the issues you have highlighted to find a resolution. Please could you visit our website and select the Contact Us button to provide us with more details and when doing so please specify you have left a TripAdvisor review.
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728 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bucks, Uk
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 November 2013

We stayed here the night before our ferry crossing to the Isle of Wight. The location is excellent for this and is close to Gunwharf Quays too. Very friendly and helpful staff. Room was spacious and clean. Very comfy bed. Had tea/coffee making facilities in the room.
There is also free parking which makes this Travelodge excellent value for money. Would definitely stay here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoW77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 November 2013

This is a totally refurbished Travelodge, just 1/2 mile from the ferry terminals, it has always been excellent value for money and has recently undergone a refurbishment. With new carpets, curtains, bathrooms and fantastic king size super beds. There is a pub with a restaurant underneath, which serves delicious meals at a very reasonable price. The breakfast menu is vast and has something for everyone, from toast to a full English breakfast at just £6.25. There is a good size car park and we have used it many times on our twice yearly visits to family in France. Portsmouth and Southsea is a lovely area to visit, loads to do and see, including trips to the Isle of Wight.

Room Tip: Amm rooms are quiet and double glazed, stayed there many times.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trisha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackburn, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2013

Staff were lovely and friendly, helpful too. Nothing too much trouble. Room very basic but clean and serviceable. I was lucky enough to get the double bed which was a dream sleep. Breakfast was in a box which was better than I imagined too, so all in all it was a great stay and would definatley stay again. Oh, bargain price too!!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Skoosh

Helpful?
Thank sammatt_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire, United Kingdom
Level Contributor
129 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 24 October 2013 via mobile

Have stayed here before, we found it very fresh after a refurbishment. A nice spacious room and very clean everywhere.
The staff were very friendly and helpful. 24 hour reception. Good value for money. Lots of parking.
Breakfast and evening meals available next door, or snack breakfasts from reception.
Away from the centre of Portsmouth, but just a few minutes by car.

Stayed October 2013, travelled with family
Helpful?
Thank Lesley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 October 2013

Clearly recently refurbished, the rooms are sizeable and clean with few luxuries but you get what you pay for. Road noise was no problem for me at the side facing the road. Bed was good and bathroom OK with a good shower but no toiletries provided.

Dinner and breakfast can be obtained at the pub-diner, "Sovereigns" which is below the hotel accommodation. Food is pub-grub serving till 10pm. Breakfast is basic with unlimited coffee after the first cup but then it is instant!

Room Tip: Get one away form roadside for the quietest stay.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BathBuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Dianne from Customer Care at Travelodge Portsmouth, responded to this review, 25 October 2013
Thank you for your review BathBuck, we’re so pleased to hear you enjoyed your stay with us. Unfortunately we do not provide toiletries in the rooms as part of our brand standard, customers have the option to purchase toiletries from vending machines at reception should they need to, this allows us to continue to offer great rates in great locations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ware, United Kingdom
Level Contributor
219 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 23 October 2013 via mobile

We booked this hotel due to the close proximity to the ferry port and the price. It's a large hotel with a good size car park and spacious rooms. Ok it lacks sparkle and amenities of the fancier hotels, but we didn't want breakfast and your only paying for fancy and amenities you probably won't use. The rooms were large, probably providing space for extra beds. It's a shame the space wasn't used for comfy seating, but hey, we only wanted a bed for the night and more stuff and facilities equates to more money. The windows only open a few inches, which was annoying, but I understand the safety aspect of this. We found the rooms more than adequate for our needs. Comfy, clean and a good price. We were happy.
Only down side was we experienced problems on exiting the car park due to the hydronic ramps refusal to retract. Potentially worrying, but hopefully they have this sorted, just leave yourself a bit extra time, incase of issues.

Stayed September 2013, travelled as a couple
Helpful?
Thank Snowdy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Portsmouth

Property: Travelodge Portsmouth
Address: Kingston Crescent | Garfield Road, North End, Portsmouth PO2 8AB, England
Phone Number:
Region: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#13 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Travelodge Portsmouth 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Travelodge Portsmouth Hotel Portsmouth
Portsmouth Travel Lodge
Travel Lodge Portsmouth

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