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“They DID let us in, and these are the further details :)”

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Travelodge Portsmouth
Ranked #24 of 38 Hotels in Portsmouth
Yorkshire Dales National Park, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“They DID let us in, and these are the further details :)”
4 of 5 bubbles Reviewed 1 July 2014

I'm updating the review I originally posted (below the ====== line) to say that we were contacted by Travelodge, who offered many apologies for the inconvenience we had gone through, especially by sending us to one Ibis hotel when in fact they'd booked us in to another (and then being very difficult to contact again to sort it out) and by giving us the incorrect "4 days transfer" information when in fact they transferred us for one night only and then accepted us back for the remaining three. They contacted us to offer a full refund (which we accepted!) and that has now been paid into my card account.

Further, once we were back in to the Portsmouth Travelodge, it was its usual "good place to stay". It's a pity they don't have a Travelodge cooked breakfast cafe downstairs - as some do - but we invariably head off either to the Isambard Kingdom Brunel (a Wetherspoons house) for breakfast, or a Toby carvery not too far away, anyway. The bed was comfortable, the new-look room still looks great, and this Travelodge's showers are still to die for: what a blast :)

And now the previous, very disgruntled, review...

======
Title: “If/when they let us in, I'll write with more details !”

We arrived at 10.30pm, to find a waiting queue - a solitary gent and a mature married couple - ahead of us. We joined them in a group feeling of misery ... there was "a problem" with all our rooms.

Eventually other accomodation was found: all of us were provided with a map and directions to the Ibis Budget on Fratton Road, and off we drove ... 3 separate cars.

We all eventually arrived ... we clearly heard the words "Ibis Budget" and SatNav found it OK, but the others, though they too could see the Ibis, thought the Tarvelodge gent had transferred them to another Travelodge.

After some time ... and the offer of a free coffee for each of us (gratefully accepted :) ... the excellent Jake (?) at the Ibis Budget finally sorted out what had happened ... we had all been sent to the Budget, but Travelodge had actually booked us in (and transferred the money) to the Ibis Style, elsewhere in Portsmouth.

Jake provided us with a map / post code, and off we headed, where an excellent gentleman on reception quickly provided us with key cards ... finally, after an hour and a half since arriving at the Travelodge, we have a room in an Ibis.

WE, however, were told that our entire 4 nights in the Travelodge had been transferred to the Ibis Style ... the Ibis Style tell us "Oh no ... they've transferred you for only one night, and tomorrow you transfer back to the Travelodge for your remaining 3 nights."

Too fed up tonight (well ... 1 am) to sort this out now: I'll start phoning around tomorrow, while at the Portsmouth Guildhall 8am -> 11pm, volunteering for the first of 4 days of the southern finals of UK Rock Challenge (rockchallenge dot co dot uk)

Maybe post another review tomorrow evening :)

Stayed June 2014, travelled as a couple

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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711 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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  • French first
  • German first
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  • Portuguese first
  • Spanish first
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English first
Burton on Trent
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed 30 June 2014

Overpriced and not good value for money, even more so that it was Goodwood. Room extremely warm with only a fan which was not adequate to cool a room. Noise from outside could be heard all night and you can even hear neighbours in surrounding rooms.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Travelodge

Helpful?
Thank Sharron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Portsmouth hotels

Swansea, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Excellent Rooms. Clean and pleasant. Hotel easy to find. Good position for visiting Portsmouth. Breakfast facilities not the best. Not very good quality microwave food. Pub next door did do breakfast which was OK but not the best.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank BontCrowd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertford, United Kingdom
Level Contributor
138 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

If you're travelling to France/Spain by ferry then having a hotel with a restaurant and free parking 90 seconds from the terminal is a real bonus. There were a few issues during our stay (like they ran out of soap!) but otherwise we got exactly what anyone would expect from a hotel in this price bracket. The beds are good, the bathroom is clean - there's really not much more you need for an overnight stay. The only drawback is that they don't serve breakfast until 0730 which is too late for ferries with an 0800 check-in.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Adrian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
102 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

My friend booked two rooms but in arrival despite having the paperwork we were told that they could not find our booking, but eventually we were checked in and told they would have to disappoint someone else which was not really our problem. The rooms were basic but clean. When going to the pub next door to have a meal there was a long wait and the chef had come out of the kitchen saying they would have to stop the orders as she could not cope but was sent back in with the manager saying she just needed to get on with it. We then all decided to go to another place to eat. The following morning there was also problems at the pub nit being able to serve any breakfast after 10.15 so we ended up at a local cafe whereby we had a lovely breakfast. Overall our stay was ok but probably would not stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MillunniumBev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merseyside
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 18 June 2014

Booked 2 months ago for a 1 night stop on returning from France via ferry. Arrived at the hotel just before 10pm after travelling for 14 hours to be told they had no room for us. Also another couple and a single businessman told the same. Told to wait at the reception area and they would see what they could sort out. Eventually after almost an hour we were told they had rebooked us into an Ibis hotel nearby and gave us postcode to get there by sat nav.
Followed the instructions and arrived at an Ibis hotel, reception staff new nothing of arrangements, reception staff telephoned Travelodge and it turned out we had been given the postcode of the wrong Ibis hotel. So back in cars, key in new postcode and drive to other Ibis hotel where we were checked in. Finally got to our room at 00.15. Ibis staff where excellent, gave us comp[limentary coffe whilst they sorted it out. Bye Bye Travelodge.

Room Tip: Dont choose
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  • Stayed June 2014, travelled as a couple
    • Service
Helpful?
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Nicolas from Customer Services at Travelodge Portsmouth, responded to this review, 20 June 2014
We’re really sorry about the poor experience you had at our Portsmouth hotel and your eventual relocation to Ibis, Peter K. We would like to discuss with you what happened in more detail and try to rectify the handling of the situation which has fallen below our expectations. Please could you visit our website and select the Contact Us button to provide us with more details and when doing so please specify you have left a TripAdvisor review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leadhills, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 17 June 2014

The room was well laid out and plenty of room for a couple and also spotless will use this hotel again without a doubt. Water was hot all the time bathroom good size all in all a good hotel to stay in.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Portsmouth

Property: Travelodge Portsmouth
Address: Kingston Crescent | Garfield Road, North End, Portsmouth PO2 8AB, England
Phone Number:
Region: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#13 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Travelodge Portsmouth 3*
Number of rooms: 160
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Traveltool, S.L.U., Travel Republic (UK), Evoline ltd, Travelodge Hotels Ltd, HotelQuickly and Cancelon so you can book your Travelodge Portsmouth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Portsmouth Hotel Portsmouth
Portsmouth Travel Lodge
Travel Lodge Portsmouth

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