We stayed here on the 25th July in a family room for two adults and two children. We arrived, were welcomed really well, with the children getting activity packs, checkin was easy and the hotel looked modern and clean. When we entered the room, they had set the room out the beds for the children and everything was in good order and clean. We had just been to poultons park (peppa pig world) and the children were tired after an early start, so decided to go to the restaurant and eat.
We went down to the bar area to discover that the restaurant didn't open till half six, so we had a drink in the lounge area, but when the restaurant opened they told us that we couldn't be seated as they had a party of 10 to deal with first!! So we had to sit the children down in the lounge again and wait for them to deal with one table! Why they didn't get them to pre order if they were going to struggle. When we finally got seated, the waitress couldn't even find any menus, so finally when we ordered we then waited and waited and waited, without any of the staff even acknologing that there was a delay in our food. Noticing the party of people were also complaining about the time it was taking I asked if they could at least feed the children as by this point an hour after ordering they were getting restless. To be fair they brought out the children's meals and they ate it all up in minutes. But when our adult meals finally came the sausages my wife had were burnt on. The outside and raw in the middle :( what was thought to be the easy option for dinner turned out to be a nightmare. I complained to the waitresses and then the duty manager, he was so apologetic and agreed that it wasn't acceptable, so said that he would refund our bill and offered room service complimentary. We declined and decided to take a walk down to the local pier to see what was about.
We ended up 5 mins away at Clarence pier, what a dump, we took one look and walked back to the hotel. On arriving at reception the duty manager again asked if we got any food out and when he found out we didn't he insisted that he sent something up to our room, he was so appologetic and sincere it made the poor restaurant experience disappear.
The next morning we went down to breakfast and the restaurant had changed, it was bustling with people, the buffet was busy and the food was great. The staff couldn't be more helpful to everyone and the food was fresh, hot and really nice. Really fantastic breakfast.
We then took a walk down town which took about quarter of an hour, it was very pleasant by the water having a coffee and watching the boats pass by.
Would defiantly go back to the hotel, the restaurant had a bad night but the sincere appologetic duty manager made up for everything. Really nice modern hotel defiantly stay again :)
- Official Description (provided by the hotel):
- Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27 MotorwayOnly a five minute walk from Old Portsmouth where you can spend a nautical day discovering the famous Historic Dockyard and ships HMS Victory, HMS Warrior and the Mary RoseThe leisure and shopping destination Gunwharf Quays near the Spinnaker Tower is set on the waterfront and minutes from the hotel with designer label stores, cinema, bowling alley, comedy club and numerous bars and restaurants. Port Solent is one of the south coast s most impressive marinas with shops, restaurants, bars and a cinemaThe hotel consists of 165 en-suite fully air conditioned bedrooms, Spirit Health Club, Academy Conference Centre, Restaurant, Bar and Lounge AreaThe excellent accommodation has all the comforts you would expect from a first class hotel including interactive TV's with movies and Play Station Games and high speed internet accessThe facilities include Restaurant, 24 hour Room Service, Lounge and Bar Area and complimentary use for residents of the Spirit Health Club with gym, indoor pool, Jacuzzi and sauna. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking but can supply permits for in house guest for the ample parking surrounding hotel. ... more less
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- Also Known As:
- Holiday Inn Portsmouth Hotel Portsmouth
- Portsmouth Holiday Inn