We picked this hotel due to it's proximity to the Guildhall as we were going there for a gig. Plus it was such a good price - better than the discount hotels when you factor in breakfast and parking.
We arrived early and although or room was not ready (as we expected it would not be) the friendly receptionist was happy to take our bags and told us we could leave the car in the car park. Although there is nothing unusual there you might say I feel that the professional and friendly approach of the reception staff needs noting - even the cleaner in the lobby area smiled and greeted us.
When we were able to check in we were greeted with a welcome drink in the lounge area - a nice touch. Our room on the 6th floor was pretty standard and much cleaner than the Hilton we stopped in at the airport earlier in the year.
As this is Portsmouth, gigs end relatively early to allow any Isle of Wight residents to get the last ferry home so we thought we'd have a drink in the hotel bar to round off a great night. Here's where the comment about staff above really comes into play - I found the bar staff surly to the point of rudeness. Telling me that 'at this time of night it's room charge only' does not have to be done in such terse tones.
At breakfast, again, I found the staff less than professional (very different from the reception experience - do they get the same training?). The breakfast offering of food was well up to Hilton standards and plenty for all tastes including my odd requirements!
Overall my impression of the hotel was good but just a few little staff niggles exist.
- Official Description (provided by the hotel):
- Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27 MotorwayOnly a five minute walk from Old Portsmouth where you can spend a nautical day discovering the famous Historic Dockyard and ships HMS Victory, HMS Warrior and the Mary RoseThe leisure and shopping destination Gunwharf Quays near the Spinnaker Tower is set on the waterfront and minutes from the hotel with designer label stores, cinema, bowling alley, comedy club and numerous bars and restaurants. Port Solent is one of the south coast s most impressive marinas with shops, restaurants, bars and a cinemaThe hotel consists of 165 en-suite fully air conditioned bedrooms, Spirit Health Club, Academy Conference Centre, Restaurant, Bar and Lounge AreaThe excellent accommodation has all the comforts you would expect from a first class hotel including interactive TV's with movies and Play Station Games and high speed internet accessThe facilities include Restaurant, 24 hour Room Service, Lounge and Bar Area and complimentary use for residents of the Spirit Health Club with gym, indoor pool, Jacuzzi and sauna. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking but can supply permits for in house guest for the ample parking surrounding hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Portsmouth Hotel Portsmouth
- Portsmouth Holiday Inn