Ok, well where do I start.
My wife and I booked this hotel as part of a Peppa Pig break as it was daughters 4th Birthday.
After spending the day at Peppa Pig World at Paultons Park we arrived at approximately 6pm.
On the website it says it has a large car park, well I can assure you it doesn't. We had to park the car on the main road with signs up everywhere warning that car crime is high in the area and too remove all valuables.
After trudging with our 4 year old and 3 month old baby and luggage across the road and into the hotel we were greeted by the receptionist called Mark. His colleague was dealing with a complaint and Mark seemed a little frustrated. Rather aggressively Mark proceeded to ask how he could help. I explained that we wanted to check in to which he relied with "name".... So I gave him my surname and he then gave me a bit of paper which said I only had two adults staying. I explained that this was a mistake and he said" Well it says 2 adults and 2 children on the screen so don't worry about it". I asked him if I could amend the paper work he is asking me to sign and he replied with "look, stop arguing and we can get you checked in quicker and out of the way"...... I was angry that he was so rude and patronising and even another customer came up to me and said they could not believe how rude he was.
When we got into the room our toilet was blocked but as I didn't want to speak to Mark again I had to put my hand down the toilet and clear the blockage myself which I did. However it was clear the flush was broken.
The plug in the bath was also broken and there was no spare bed linen to make up the sofa bed for our 4 year old.
A bit later on we wanted to go out for something eat and in the reception area it had a huge banner saying that if you are booked on the peppa pig weekend then you can get a lunchbox for the next morning just ask at reception.
When I approached reception to ask about this Mark was still there. When he saw me he started to tut and roll his eyes. I asked him about it and he replied with "I havn't got a clue so you will have to do without"
Well at this point I decided to ask him why he was being so rude and patronising to which he replied with "because I can". I then asked him if it was because I was younger than him". He then started shouting at me that I was being racist (we are both white)... People started looking at me and I felt so upset and embarrassed, I only asked him a question about being rude to me.
His colleague on reception kept telling him to calm down but he wouldn't.
A manager called sunny was then called and came over. At this point Mark threw his pen and stormed off.
After explaining all too the manager he apologised and told me Mark was agency and won't be returning after Monday. Well this isn't my fault. He was then calling me in 30 minutes with a resolution. I also informed the manager of the problems in our room.
To be fair he did and he offered me a resolution which I accepted as it had already ruined mine and my families weekend.
Later that evening when we returned after having a meal Mark was still on reception and you could see he wanted another argument but as we were about to walk past him the manager appeared and pulled us aside.
So end of the night so you would think.. When we got to the room none of the problems which I had reported had been fixed and no bed linen had been put in our room.
As I did not want to speak to Mark again we just put up with and our daughter slept in our bed.
The next morning we went for breakfast and the lady asked us how many we wanted the table for. As my parents were also staying at the hotel we asked for a table of 5 and she replied with "Well you can have a table for 4". There was 5 in our party!!
I asked about pushing 2 tables together and she sighed and said yes but you will have to do it.
When we finally did this we discovered that there was clean and dirty cups on our table so we had to call someone to get rid of the dirty cups.
When we checked out we collected my daughters lunchbox from reception (which the manager organised).
My daughter had asked for jam sandwiches so that is what we were expecting.
Lunchtime, guess what. The sandwiches were cheese and the were on stale (and I mean stale) bread. The 2 apples included were obviously about 3weeks old and we're not edible.
All in all a terrible experience and my family and I will never stay at a Holiday Inn again.
- Official Description (provided by the hotel):
- Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27 MotorwayOnly a five minute walk from Old Portsmouth where you can spend a nautical day discovering the famous Historic Dockyard and ships HMS Victory, HMS Warrior and the Mary RoseThe leisure and shopping destination Gunwharf Quays near the Spinnaker Tower is set on the waterfront and minutes from the hotel with designer label stores, cinema, bowling alley, comedy club and numerous bars and restaurants. Port Solent is one of the south coast s most impressive marinas with shops, restaurants, bars and a cinemaThe hotel consists of 165 en-suite fully air conditioned bedrooms, Spirit Health Club, Academy Conference Centre, Restaurant, Bar and Lounge AreaThe excellent accommodation has all the comforts you would expect from a first class hotel including interactive TV's with movies and Play Station Games and high speed internet accessThe facilities include Restaurant, 24 hour Room Service, Lounge and Bar Area and complimentary use for residents of the Spirit Health Club with gym, indoor pool, Jacuzzi and sauna. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking but can supply permits for in house guest for the ample parking surrounding hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotels.com, Expedia, Ebookers, Evoline ltd, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Holiday Inn Portsmouth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Portsmouth Hotel Portsmouth
- Portsmouth Holiday Inn