My husband and I had chosen to put up our out of town weddings guests in this hotel and also stay their ourselves the night of our wedding so that we could have breakfast with everyone the next day. The booking was made at least 4 months in advance and we visited the hotel in person the week before the wedding to confirm the names of the guests and which rooms they were to have (we wanted some guests to have executive rooms to make their stays more enjoyable).
I arrived on the morning of our wedding, at 10:30 am, with my wedding dress, bridesmaids and assorted paraphernalia, I was told that the room, which should have been ready for 10am, wouldn't be ready for another 20 minutes due to a "grey area". We were offered a conference room to get ready in which I declined to use, asking instead for a another bedroom so we at least had a mirror and a bathroom to use when getting ready. We were taken to a twin room and started to get ready and then had to decamp to the actual room about 10 minutes later. The staff member was very apologetic (although she trod on my dress whilst trying to carry it - thankfully only damaging the carrier!). In addition to all this unnecessary faffing, which considerably cut in to the time we had to get ready and did nothing to calm my nerves:
*we had also booked rooms for family members and friends from out of town. All of these were paid for in advance but the following morning two of my guests received an invoice.
*my mother-in-law's room had no toilet rolls, towels or tissues.
*some guests were assigned the wrong rooms despite confirming who was to be in which rooms (I even wrote this down for the person on reception).
Overall, the standard of service from the staff is underwhelming, both on the phone and in person and the rooms are OK but nothing to write home about (and considering we were in an executive room/bridal suite this was disappointing).
I wasn't expecting something particularly fancy (this is Portsmouth, after all) but competent staff and a good level of service shouldn't be the preserve of five star hotels. Considering this was what I experienced on my wedding day, I'd advise against using this hotel for anything other than a place to sleep and shower for a simple over night stay. Large bookings don't seem to be handled well and any requests for assistance are met with confusion or indifference.
- Official Description (provided by the hotel):
- Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27 MotorwayOnly a five minute walk from Old Portsmouth where you can spend a nautical day discovering the famous Historic Dockyard and ships HMS Victory, HMS Warrior and the Mary RoseThe leisure and shopping destination Gunwharf Quays near the Spinnaker Tower is set on the waterfront and minutes from the hotel with designer label stores, cinema, bowling alley, comedy club and numerous bars and restaurants. Port Solent is one of the south coast s most impressive marinas with shops, restaurants, bars and a cinemaThe hotel consists of 165 en-suite fully air conditioned bedrooms, Spirit Health Club, Academy Conference Centre, Restaurant, Bar and Lounge AreaThe excellent accommodation has all the comforts you would expect from a first class hotel including interactive TV's with movies and Play Station Games and high speed internet accessThe facilities include Restaurant, 24 hour Room Service, Lounge and Bar Area and complimentary use for residents of the Spirit Health Club with gym, indoor pool, Jacuzzi and sauna. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking but can supply permits for in house guest for the ample parking surrounding hotel. ... more less
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- Also Known As:
- Holiday Inn Portsmouth Hotel Portsmouth
- Portsmouth Holiday Inn