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Holiday Inn Express Portsmouth - Gunwharf Quays
Ranked #20 of 38 Hotels in Portsmouth
Driffield, United Kingdom
2 reviews
“Short stay”
Reviewed 3 September 2013

Very good place to stay in the heart of Portsmouth. No outside noise. Very good breakfast and very clean. Good hotel. Spacious and very comfortable. All amenities available. Excellent shower and bathroom facilities

Room Tip: Any room would be good. Noise proof to an Incredible extent
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  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sia88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardJTodd, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review, 4 September 2013
Thank you so much for taking the time to post a review following your stay, it was fantastic to read that you really enjoyed your stay with us and found the hotel and services to be of an excellent standard. Also, many thanks for leaving a handy room tip which I am sure future visitors will find useful. We look forward to seeing you again the next time you are visiting the area.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
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English first
Attleborough, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 September 2013 via mobile

The hotel is situated amongst the various shops, restaurants and bars in Gunwharf (many of which offer discounts to hotel guests) and offers free parking which is a bonus.

The rooms are what I would class as average with no luxuries but were clean , comfortable and complete with a hot shower.

Breakfast was slightly disappointing as the sausages / scrambled egg and beans seemed as if they had been sitting on the warming plate for some time and didn't look particularly appetising. A good selection of pastries were also offered along with fruit and juices.

Service at reception was good and all staff were very helpful during my stay.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank matt404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardJTodd, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review, 4 September 2013
Thank you for posting a review following your stay, as you say the location of the hotel is fantastic situated on Gunwharf Quays with over 95 retail outlets and over 25 restaurants and bars all on the hotels doorstep. Whilst staying in the hotel there are a number of discounts available, including car parking, selected bars and restaurants on Gunwharf Quays and also the hotel bar itself. It was great to read that you found the hotel to be clean and comfortable and also found the team to be friendly and helpful, I will be sure to pass your kind comments on to them all. I am really sorry that the hot selection of food at breakfast was not as fresh as it should have been, I will review our procedures to ensure we are replenishing food more often to ensure freshness. Once again many thanks for your feedback and I trust we will be seeing you again the next time you are visiting Portsmouth.
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London, United Kingdom
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 September 2013

Had a quick one night stay for a shopping trip with our teenage boys to the outlet mall at gunwhalf guays. The hotel was quiet, clean and excellently positioned in the middle of all the shops and restaurants.

Breakfast was fine but found the beds a little too soft and the air con a bit too noisy! Would stay again tough. Would recommend.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatherineEnfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardJTodd, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review, 3 September 2013
Thank you for taking the time to post a review, I was delighted to read that you enjoyed your stay and will stay with us again in the future. As you say we are ideally situated for shopping, eating, drinking and relaxing on Gunwharf Quays. I am sorry that our beds were a little too soft for you and I will ensure that my maintenance team check the air conditioning system to make sure it is running correctly. Once again many thanks for the review and we look forward to seeing you again soon.
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Isle of Man, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 September 2013

Had a nice break here excellent location next to shops, bars & restaurants this is why its more expensive. Breakfast ok no vegetarian sausages or alternatives. If you need a quiet room dont have a room overlooking the bars can get noisy. Did give us vouchers to use at lots of restaurants with up to 20% off.

Stayed June 2013, travelled as a couple
Helpful?
1 Thank clutterfree p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardJTodd, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review, 2 September 2013
Thank you for posting a review following your stay, as you say the hotels location is fantastic situated on Gunwharf Quays with all the complex has to offer all on the hotels doorstep. As a Holiday Inn Express hotel we offer a free continental style buffet breakfast with hot favourites which are scrambled eggs, sausages and baked beans, I will certainly look into a vegetarian sausage option and I trust you were able to enjoy other aspects of our breakfast. We offer all of our guests a number of discounts whilst staying with us which include car parking, selected bars & restaurants and drinks in the hotel bar. Gunwharf Quays is a very busy complex both day and night therefore there will always be an element of noise,w e do have triple glazed windows in all of our rooms and we work closely with the Gunwharf Quays management and security team to keep noise levels to a minimum. Once again many thanks for he review and I trust we will see you again the next time you are visiting the area.
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London
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 August 2013 via mobile

Although this is an expensive hotel to start with, you still pay for everything else on top. Wifi £12.50 per day! Car parking is in the public car park and you only get it free once during your stay so from then on it payable every time you go in and out. Very limited TV channels unless you use the pay per view channels. Breakfast is also limited to powdered scrambled eggs, sausages and beans. That's it for the cooked selection! The staff where unable through a lack of knowlege to get us ajoining rooms.
However that said the location is spot on in the middle of the wharf, and the room was very comfortable with a great shower.

Stayed August 2013, travelled with family
Helpful?
Thank Divemaster_Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardJTodd, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review, 31 August 2013
Thank you for posting a review, I was disappointed to read that you did not feel the hotel was good value for money. The location of the hotel is second to none situated on Gunwharf Quays with all the complex has to offer all on the hotels doorstep. When making a reservation for the hotel there are always a number of options available when booking to suit all our guests needs, the prices for the hotel do change on a daily basis, therefore it is always best to try and book early and booking direct will always guarantee you the best price available. There are a number of significant discounts available to all our guests which include the car park, which is free for the first 24 hours or exit and is only £2 per exit or per 24 hours thereafter whilst staying in the hotel, normal car parking charges are £20 for 24 hours. We offer discounts in a number of selected bars and restaurants on Gunwharf Quays which range from 10% to 50% and we also offer discounts in the hotel bar itself. The televisions in the bedrooms have over 15 freeview channels and as you say there is always the option to purchase movies from the pay per view channels if you wish to, wifi is available throughout the whole hotel, this is free for Gold and Platinum IHG Rewards club members otherwise it is chargeable, there are a number of options available should guests wish to purchase wifi. As a Holiday Inn Express hotel we offer a free continental style buffet breakfast with hot favourites which are scrambled eggs, sausages and baked beans to all our guests, this offering is consistent throughout all Holiday Inn Express hotels in the United Kingdom, I am sorry that the scrambled eggs were not to your taste and I trust you were able to enjoy other aspects of eh free breakfast that we offer.
With regard to guests requests, we always try our very best to accommodate these, unfortunately this is not always possible. I am sure that should we have been able to accommodate you with adjoining rooms then we would have, it would not have been due to lack of knowledge but due to how busy the hotel is and the room types that were available at that particular time. Once again many thanks for your valued feedback which will only help us to continue to improve the hotel and services that we offer.
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somerset
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 August 2013

This Holiday Inn Express is in a great location in Gun Wharf Quay and you get free parking whilst staying. The rooms were spacious and clean, although when I came out of the shower and reached for a towel it was dirty with make up and other marks! I took it to reception and they changed it and apologised. The reception staff were very friendly and helpful.
The breakfast area was very busy at 8.30 the food was good, there was lots choice bread, fruit, cooked breakfast. All in all not bad for holiday inn express.

Room Tip: get a nice view of the water.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 01stuff01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardJTodd, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review, 30 August 2013
Thank you for your review, as you say the location of the hotel is fantastic situated on Gunwharf Quays with over 95 retail outlets, over 25 restaurants & bars and attractions such as Spinnaker tower and the historic dockyard all on the hotels doorstep. It was great to read that you really enjoyed your stay with us and found the hotel and service to be of a great standard, I am really sorry that the towels in your room were not up to standard, these are being replaced at present. Once again many thanks for taking the time to review the hotel and I trust we will be seeing you again the next time you are visiting Portsmouth.
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London
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 August 2013 via mobile

I loved the location - so easy and perfect with all the restaurants and entertainment on your doorstep! Rooms were clean, hotel really nice and even the breakfast was far better than expected but I could just never stay here again as the beds were sooooo uncomfortable! So soft and bouncy and i was up about 5 times through the night with backache and even lay on the floor at one point! I wish they had better beds as otherwise I'd be a frequent visitor! My husband felt the same although granted that beds are personal preference! What a shame!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TsielepiTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardJTodd, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review, 29 August 2013
Thank you so much for taking the time to provide us with your feedback following your recent stay, as you say the location of the hotel is perfect for visiting Gunwharf Quays and Portsmouth attractions. It was great to read that you found the hotel to be clean and really nice and enjoyed the free breakfast that we offer to all our guests. I am really sorry that you did not find the beds comfortable and did nothave a greta nights sleep when staying with us, we have recently introduced luxury mattress toppers in all our rooms and new quilts which have been very well received, as you say beds and mattresses are a personal preference and as you say it is unfortunate that the beds and mattresses in the hotel are not to your taste. Once again many thanks for your feedback which will only help us to continue to improve the hotel and services that we offer.
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Additional Information about Holiday Inn Express Portsmouth - Gunwharf Quays

Property: Holiday Inn Express Portsmouth - Gunwharf Quays
Address: Gunwharf Quays | Gunwharf Quays, Portsmouth PO1 3FD, England
Region: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #20 of 38 Hotels in Portsmouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Portsmouth - Gunwharf Quays 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Holiday Inn Express Portsmouth hotel is located within Gunwharf Quays which is a vibrant waterfront development offering a number of attractions, including over 95 designer clothing outlets,over 25 restaurants & bars, a cinema, ten pin bowling, casino and comedy club. The Holiday Inn Express Portsmouth Hotel is ideally located for business or leisure breaks. It comprises 130 en-suite bedrooms and 2 modern meeting rooms, all with comfort cooling, natural daylight and free wifi throughout the hotel. The Great room and lounge area situated on the first floor offers drinks and relaxation in the evening, as well as a free continental breakfast with hot favourites which include scrambled egg, sausages & baked beans in the morning. Undercover secure parking is available in the award winning main Gunwharf Quays car park, all Hotel guests receive discounted rates for car parking in the main Gunwharf Quays car park, first twenty four hours or first exit is free of charge and then second 24 hours or exit and thereafter are charged at £2. Access to trains, buses and ferries are all within walking distance. Southampton International Airport is 22 miles away. Convenient access to all of Portsmouth's many attractions, including the Spinnaker Tower, The Historic Dockyard, Portsmouth Old Town with its cobbled streets and the waterfront, filled with traditional pubs and restaurants are all within walking distance. PLEASE NOTE: THE HOLIDAY INN EXPRESS - PORTSMOUTH GUNWHARF QUAYS HAS DEDICATED DISABLED CAR SPACES OUTSIDE THE HOTEL ENTRANCE, WITH A DROP OFF/PICK UP FACILITY BY THE FRONT DOOR. THERE IS APPROX A 3 MINUTE WALK FROM THE UNDERGROUND CAR PARK TO HOTEL ... more   less 
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Also Known As:
Holiday Inn Express Portsmouth - Gunwharf Quays Hotel Portsmouth
Holiday Inn Portsmouth

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