I usually love this brand for the food and service and sadly on Good Friday this visit to Wagamama in Gunwharf was disappointing. they were not as busy as some restaurants of the same chain hence I feel let down by this outlet - which sadly is closest to home.
Great menu, I love this style of food.
One word to describe the visit was slow and the staff were indifferent when asked what the hold up was - told there were alot of orders on which is not really my problem as a customer and from previous visits i know not to be the usual service style.
We ordered drinks and a starter to share - then left quite a gap before ordering the main courses. I know that the service style food is served as it it ready so the meal is not the usual structured service.
We recevied after drinks after a wait of nearly 10 minutes, then after what seemed ages asked about the starter dish and were then told food is served when it is ready. One main arrived, then the starter and then after a while the second main. I noticed on the table near to us, he had finished his meal when his friends main arrived - not the ideal lunch experience.
Service recovery was not great and this made it worse. Not sure i would return as many other restaurant options available in the area. Shame.
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